1. I never received my rebate on the phone I got from them last year. I had to move twice in the past year and my copy of the rebate papers is somewhere in a tub of papers.
2. The phone they sold me last year, on which they renigged on their rebate offer, has been defective from the first day I had it. The calls are full of static, fade in and out, and the GPS doesn't work worth crap. It takes me all over my back side to get to my elbow, finds the most difficult and congested routes it can find to get me places, costs me a lot of time and a lot of money, and has resulted in some pretty serious reprimands from my job because can't get places on time because my frigging defective GPS on my frigging defective phone sends me to the wrong place on the wrong route, all information input being correct. I took it back the 2nd day, and they "updated" it and told me it should be fine. It wasn't. I have been to a dozen Verizon stores and talked to their customer service reps dozens of times about problems I have the phone, and all they ever do is "update" it and tell me it should be fine. Last month when I told it to the Verizon store and told the young man that it was good for nothing beyond duct taping to a railroad track and letting a train run over it,
he checked it out and told me it was defective, but, unfortunately, my warranty was expired, and there was nothing he could do to help me.
3. I had 450 anytime minutes/month plan which met my individual needs. When I got a job last September that put me in the community all day every day and on the phone a lot and out of town a lot, I called Verizon and changed my plan. I was supposed to get 900 anytime minutes/month and the female canine customer service associate who screwed me big time told me that in order to keep my GPS, about which I also complained at that time, I would have to get internet access, which I don't use and didn't want on my phone, because their service was just changing and I could no longer have GPS without internet access. She asked me if I wanted paperless billing and I told her absolutely not because I have not ever been able to successfully log into their website.
4. I stopped getting bills, but Verizon sends little pre-recorded reminders, so every time I got one of those, I pushed the button to be connected to automatic payment system and paid the minimum amount due with my debit card. My bills have all been in the $85-95 range, which matched the amount of bill I was expecting, and I do use 411 a few times most months when I'm driving and need to make a business call.
5. Today, as I was driving through the rural countryside 2 counties away from where I live via GPS, my phone quit working altogether. I couldn't even call Verizon on it. The next little town I went into, I asked for directions for a Verizon store, and was helped by a very nice young man who went onto the Verizon site and informed me I owe Verizon $389! in "overage" charges. He got my phone working for me again. It had been "suspended" for a non-reason completely unrelated to the overage charges.
6. When I called Verizon, the customer service associate who helped me today informed that while I had, indeed, called Verizon on September 4, 2012, the only thing that was changed on my account was that my GPS had been linked to internet service, I had been given unlimited text messages which I did not ask for, and I had been given paperless billing, which I adamantly declined when it was offered to me. He put me on hold to find out if he could remove any of the overage charges I
should not have had, and returned to say he was informed by his supervisor that he could give me a $30 credit if I agreed to the next step up plan, which was 900 anytime minutes per month, which I was supposed to have had since early September anyway!
7. There's more. When I decreased my plan to 450 anytime minutes/month in September of 2011, it was because I almost never used the phone. I had initially requested they decrease the minutes in July of 2011, and in September it had not yet been done, and at that time, they claimed to have no record of my requesting a decrease in minutes, although they did have a record of my July, 2011 call, nothing was noted about my wanting to decrease minutes, which was the only reason I called in July, 2011!
So, I dropped my soap in the Verizon jailhouse and Verizon Bubba got me right in the rectal sphincter. I HATE Verizon with a passion, and I have NO INTENTION of paying them the $368 they now say I owe them in charges. They deserve to be put out of business.