Complaint Review: Verizon Wireless - Internet
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- Author Not Confirmed
- Verizon Wireless Internet USA
- Phone:
- Web: http://www.verizonwireless.com/
- Category: Cellular Phone Companies
Verizon Wireless Contracts hard to break and unreliable customer reps Internet
*Author of original report: Nice response from troll
*Consumer Comment: What?
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Company provides poor service in that representatives will play cat-and-mouse with customers, such as missing notes made from previous calls. Their selling points are inconsistent and it seems to depend upon which sales representative you get what the deal of the day is. One telling indicator on the inconsistency is that you always have to shop for your phone via a sales assistant who is supposed to customize your order but in reality is usually there to try to skim off more for themselves from the sales. To this end, they generally do not tell you hidden charges nor do they teach you how you can find out information for yourself. I have rarely had a representative explain how to navigate the website. Some of them outright lie, and then seem to get off on how much they can irritate the customer. Even if you hang up because one or two are rude, the call back times are often lengthy (never seem to be able to talk less than 15 minutes with one of them, and if I have to start over because the representative is rude or evasive, that takes adds up to 40 minutes each service call). The most offensive part to me is the company seems to think that by diversifying or presenting itself on TV as comprised of at least 60% people of color that it makes them a better company. This is utterly unconvincing based on the white-blue collar attitude of "ha-ha, we got you for some money and too bad for you." It is not always this way, but if they really cared about the customer, they should be able to offer better deals for low-income customers. Instead, they sell devices that seem to suck up an abnormal lot of GB and there are times when even the cell minutes seem to be recorded incorrectly for the benefit of overage costs. There are exceptional agents once in a while, but by and large this company is not worth dealing with. Shop around, and shop carefully because you will regret it once you are locked into a two-year contract. In this particular case, my brother and I thought we were getting a deal splitting the contract, but instead, we are each now locked into separate contracts that are significantly over and above the shared family contract we had before.
This report was posted on Ripoff Report on 10/15/2013 05:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless/internet/verizon-wireless-contracts-hard-to-break-and-unreliable-customer-reps-internet-1092188. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Nice response from troll
AUTHOR: Anonymous - ()
SUBMITTED: Thursday, October 24, 2013
Thank you for telling me to focus. Your communication style is exactly the sort of sadistic circuitous, "say what?" attitude of the typical Verizon representative, and about 60% or more pretty much sound like people of color. There are also past TV ads. One memorable one was the theater audience being shown of Verizon employees, the first row there was a couple whites, but all around them were blacks. Now I mention this only because if Verizon is working at becoming a minority owned business status, usually, the business works (in the old days in government) on cultivating good business relationships by being extra courteous, even being exceptionally reliable and professional and helpful. Well, this is not at all the case with Verizon. Citing color is not a crime, but if you are a person of color, then of course you should try to use it to race-bait, "say what?" etc. The color is mentioned with respect to the disappointment of the people of color being exceptionally sadistically rude and unhelpful as opposed to what is expected in a minority owned business.
A ripoff report is not the same as filing a service report or request for customer service at Verizon. I am allowed to describe what I feel are unfair practices in detail and in context. Please go take a writing course if you don't understand me, then you also might teach your coworkers how to write helpful scripts and followup letters like they do at other companies. And feel free to follow up with a nasty comment since you are a troll.
#1 Consumer Comment
What?
AUTHOR: Robert - ()
SUBMITTED: Wednesday, October 16, 2013
Focus..Focus..Focus. Seriously you seem to throw everything into this report, EXCEPT what your issue actually is.
Well I take that back, in the last couple of sentences you finally told us that your specific issue had to do with having two contracts.
But what does having two separate accounts have to do with navigating the web site.
What in the world does a comercial saying they have "60% people of color" have to do with your report..By the way I have NEVER seen this commercial that you are referring to. Not saying that it doesn't exist but one has to wonder if you are making that up and if you are..Why?
Then you go into them not offering better deals for "low-income" customers, what does that have to do with having two accounts?
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