Complaint Review: Verizon Wireless
Verizon Wireless Defective Devices, Internet
Upon getting this third phone, I preceded to turn on the phone, and to my surprise, it froze at boot up. I took the battery back out and restarted the phone and when it fully booted up, I noticed that I had three stuck pixels. I called Verizon again and told them that this is the third phone I had with an issue. The lady that I was talking to wanted me to attempted activation, so I tried it with her on the line. While on this third phone when asked to confirm order number by pressing "1" on the touch screen, it would not register. Upon it taking no inputs, i took the battery back out and in as instructed, and upon turning the phone on, was greeted with a weird background that had ridges of different shades of orange. Taking the battery back out and in, the phone again froze at loading. She offered to send me another phone, but I decided to talk to a supervisor as this is my third phone with an issue. After on hold for over thirty minutes, I talked to a supervisor and the only option he gave was either take another Palm Pixi Plus or pay full price for other phone. He also stated that the phones I had been receiving are "Certified Like New" or Refurbised and go through a "100 Point Inspection." I stated that I don't want other Palm Pixi Plus. I told him I wouldn't mind paying a two year upgrade price of three hundred dollars instead of close to six hundred. He said that he was able to really do anything else. I will never choose Verizon Wireless again by the way they treat their customers.
This report was posted on Ripoff Report on 09/28/2010 07:38 PM and is a permanent record located here: http://www.ripoffreport.com/reports/verizon-wireless/internet/verizon-wireless-defective-devices-internet-645473. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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