Report: #645473

Complaint Review: Verizon Wireless

  • Submitted: Tue, September 28, 2010
  • Updated: Tue, September 28, 2010
  • Reported By: Justin — Aylett Virginia United States of America
  • Verizon Wireless

    Internet
    United States of America

Verizon Wireless Defective Devices, Internet

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Verizon Wireless is the worst service I had ever dealt with.  I bought my Palm Pixi Plus phone from a Verizon Wireless store located close to my hometown around the end of July.  It worked great for about a month, and then the unit began to act up.  It would at first randomly cut off about once a week, and only turn back on if the battery was taken out, put back in, then connected to a computer or charger.  Called up Verizon and they sent a "new" phone out.  I got this "new" phone and activated and it worked for about a week.  After using it for a week, the headset speaker failed to work, so I could only use the phone if I had it on speaker mode, which was very annoying.  I went and took it to the Verizon Wireless store near my hometown.  Upon looking at my phone, the lady at the store said my phone warranty would not be covered because the back panel was peeling a little bit on the left and right side.  Upon telling her that the phone had done that within the week and talking to the manager, they told me to call Verizon and have a phone sent out that way.  I called Verizon again, and told them that my phone was acting up and I had taken it to a Verizon Store and upon pulling the notes left from the store, they sent me another phone. 

Upon getting this third phone, I preceded to turn on the phone, and to my surprise, it froze at boot up.  I took the battery back out and restarted the phone and when it fully booted up, I noticed that I had three stuck pixels.  I called Verizon again and told them that this is the third phone I had with an issue.  The lady that I was talking to wanted me to attempted activation, so I tried it with her on the line.  While on this third phone when asked to confirm order number by pressing "1" on the touch screen, it would not register.  Upon it taking no inputs, i took the battery back out and in as instructed, and upon turning the phone on, was greeted with a weird background that had ridges of different shades of orange.  Taking the battery back out and in, the phone again froze at loading.  She offered to send me another phone, but I decided to talk to a supervisor as this is my third phone with an issue.  After on hold for over thirty minutes, I talked to a supervisor and the only option he gave was either take another Palm Pixi Plus or pay full price for other phone.  He also stated that the phones I had been receiving are "Certified Like New" or Refurbised and go through a "100 Point Inspection."  I stated that I don't want other Palm Pixi Plus.  I told him I wouldn't mind paying a two year upgrade price of three hundred dollars instead of close to six hundred.  He said that he was able to really do anything else.  I will never choose Verizon Wireless again by the way they treat their customers.
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This report was posted on Ripoff Report on 09/28/2010 07:38 PM and is a permanent record located here: http://www.ripoffreport.com/reports/verizon-wireless/internet/verizon-wireless-defective-devices-internet-645473. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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