Report: #532955

Complaint Review: VERIZON WIRELESS

  • Submitted: Thu, December 03, 2009
  • Updated: Thu, December 03, 2009
  • Reported By: Sean — Seattle Washington United States of America
  • VERIZON WIRELESS

    Internet
    United States of America

VERIZON WIRELESS Financial Services Verizon Wireless strikes again. Internet

Show customers why they should trust your business over your competitors...

I had long been a Verizon Wireless customer since 2004, but in 2009 when it came time for me to renew my contract and get a new phone, I had been told inaccurately what that plan was, being to include friends and family at 700 minutes, that was my catch between doing either verizon or ATT, and when I was told I couldn't do friends and family at 700 minutes, I dropped service and returned my phone (which I verified first with a sales rep from Verizon Wireless directly that I have 30 days to terminate when I was attempted to set up the friends and family and was furious that I'd have to add another 20 dollars to my monthly to get it! I don't need friends and family if I have 700 monthly minutes! Unless of course Verizon is calling me EVERY day and using up all my minutes by having me on hold and calling me for this bill that I am not liable for as a customer since I returned the phone by their 30 day contract termination agreement!). When I returned my phone to Best Buy, they terminated my Verizon services and transferred my number to my new ATT phone I had just received, as I had requested, and I asked if there was anything else, and the answer was no. I have spent countless hours on the phone with Verizon, as they force me to start over at the beginning of the entire situation at EVERY call because they have not once read the remarks, or if they had, not one prior representative recorded any... I have had NO difficulties returning the phone, I handed it directly to the very man I bought the phone from! Within 12 days of purchase! Not even half of the 30 day agreement!

So now I am being charged for an early contract termination fee by Verizon because they claim I have not returned the phone, while the phone was returned to Best Buy, they sent it to a supply center or something, which then sent it to manufacturer, so at this point, Best Buy only has the receipt that I returned it, which is all they retain! So as such, Verizon Wireless is STILL calling me, EVERY day, at either 9 am or at 8 pm, eating up my ATT minutes like a rabid starving pack of wolves, costing me additional money, causing me undue stress, in a time of my life that everything has fallen apart with deaths in the family, my failing health, my studies being affected greatly, I simply don't have the time or the energy to be dealing with this COMPLETELY UNACCEPTABLE SITUATION! My part as the customer ended as soon as that phone left my hands into Best Buy's possession! I am NOT the customer anymore, Best Buy is! They should be calling them every day, NOT ME!

They even had us on hold for almost 2 hours discussing with the man that I bought my phone from, they provided the dates of return, they said that I returned it to them directly, and the Verizon supervisor just stupidly, and yes, I mean stupidly, as if she lacked the mental cognizance to even be able to answer "hello, what is your name?" without 5 minutes of thought, that's how slow she was to answer my questions when the manager at Best Buy gave me the phone! She told me that one remarks said I had difficulty returning the phone! I said, I had NONE, I handed it directly to the person that I purchased the phone from! There is no difficulty in that! Why did it take this supervisor 5 minutes pause before saying "ummm, well, ummm... the remarks... uh... said that... ummmm.... you had... ummmm... difficulty.... uhhh.... returning it... ummm.... so.... ummmm... uh.... I can't... uh.... ummmm.... uh..." That was the conversation! I had to hand the phone back to the manager at Best Buy before I started screaming at her or just threw the phone across the store... I have been dealing with these phone calls for over 2 months now. This is completely unacceptable.

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This report was posted on Ripoff Report on 12/03/2009 11:14 AM and is a permanent record located here: http://www.ripoffreport.com/reports/verizon-wireless/internet/verizon-wireless-financial-services-verizon-wireless-strikes-again-internet-532955. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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