Report: #953345

Complaint Review: Verizon Wireless

  • Submitted: Wed, October 10, 2012
  • Updated: Wed, October 10, 2012
  • Reported By: Ron J — Humble Texas United States of America
  • Verizon Wireless

    Internet
    United States of America

Verizon Wireless Take the Verizon Wireless ripoff challenge, Internet

Show customers why they should trust your business over your competitors...

Our company purchased two Verizon Wireless laptops from Verizon.com. We spent about three days trying to get them to work. There was a problem with the wireless connection and they would not connect to the internet.

We took the laptops to our local Verizon store, twice, and the technicians were unable to get them to work properly either. Next we called Verizon and spent hours on the phone with Verizon. Nothing worked and both laptops were sent back for a refund. A refund was issued.

Next we started receiving airtime bills for laptop airtime, which I remind you did not work. We called them and they insisted we were liable and had to pay over $300 in airtime. Finally after three or four supervisors and five or six phone calls, they gave us a 137.57 credit.

Today we received a bill for 169.87.  We are sad to report that we have surrendered and will pay the bill. It is less expensive, more cost effective and much more productive to just pay the bill. Shame on us though, we left Verizon about five years and just did not learn our lesson.

If you want to throw money away on really bad products and service we highly recommend Verizon. Did they originate from a third world country and infiltrate us? Stock holder beware.
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This report was posted on Ripoff Report on 10/10/2012 11:02 AM and is a permanent record located here: http://www.ripoffreport.com/reports/verizon-wireless/internet/verizon-wireless-take-the-verizon-wireless-ripoff-challenge-internet-953345. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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