Verizon Wireless Verizon Wireless is a big LIAR im a former employee Kennesaw Georgia

Employee Complaint

Hello, 

I have been with Alorica (Verizon is their client) for 3 months and I can tell you that we are not trained properly to begin with we are laughing, joking, and acting as we are working on the computer b/c our trainer said that VZW may watch the cameras at times, and we are doing VZ learns or learning a bit b/c Verizon is in the building how tragic? Then we are put in nesting where the computers are old, runs slow and the chairs are filthy and where we are yelled at if we raise our hand for help, paid $9 an hr (all because verizon wants to save money) where the supervisors will rather have us figure out issues we weren't trained on and have your customers wait on hold, where we are never coached to know how were doing but instead have meetings to talkabout what the next person did the night before. Where we are pushed on the production floor if we are ready or not then we are on production where we are told to tell the customer they will get a credit but we won't give them one (I feel so bad for customers) because we have to keep our percentage of credits down where they tell us to suspend lines when customer really want a disconnect. So they can keep the percentage down. Where in a escalated situation the managers never want to take the phone calls and tell us to act like they're in a meeting ( I never seen or heard things like this to happen in such a great company like yours) I'm wrapping this up short and sweet but another thing is we are rushed by employees with walkie talkies who constantly wants us to put your customers on hold to tell us to hurry up with the call?! Wait pause I thought customer satisfaction is the whole goal?! You can't rush satisfaction and make the customer feel rushed but if you don't your numbers are bad and you are written up or if you rush the customer may drop you on a survey which has to do with erp and you could also get written up for that its damned if you do or damned if you don't. I worked for US Cellular call center and never was it this bad I have a petition of employees working for this Verizon contract at Alorica who are willing to blog as well! Oan get this most of the supervisors don't want to help the customers because they say their name t paid enough smh really but i guess VZW is getting what they pay for and it sucks the consumer has to suffer be careful ppl!