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Report: #142126

Complaint Review: Verizon Wireless - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Mammoth Lakes California
  • Author Confirmed What's this?
  • Why?
  • Verizon Wireless P.O. Box 96082 Bellevue, Washington 98009-9682 Nationwide U.S.A.

Verizon Wireless holding phone number hostage and demanding early termination fees at end of contract ripoff Bellevue, Washington Nationwide

*Consumer Suggestion: Incorrect Information

*UPDATE EX-employee responds: Live and Learn Gaylon

*Consumer Suggestion: Early Termination Fee shouldn't be $175...

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Late last month, while I was away from home and engaged in moving a truck load of business/office belongings, my cellular phone was stolen. I knew that I was at or near the end of my two year contract.

After reporting the phone stolen, I decided to start service with a new carrier instead of going through the police reporting and insurance claims and all the mess that goes along with getting a replacement phoneespecially when it would be a matter of days till the end of the contract.

After all, I received absolutely no help or accommodation from Verizon when I went through this process in 2003, and this and other customer service experiences prompted me to vow to NEVER renew with this company.

When renting a home or leasing equipment or ANY other rental service of any kind, early termination at worst means the total amount payable would equal the sum of payments for the term of the agreement. Early termination fees are meant to discourage people from opting out of their contracts and always add up to significantly less money than if people are held to the full term.

In this case, I had/have no objection to being financially responsible to the end of the contract, but Verizon is forcing me to port my phone numbers back to them for the remainder of the contractwhich according to their mathadding days for the time I supposedly reneged on my contract with themis June 5, 2005. They are using the (teleport) law, which was intended to allow competition and to protect & empower consumers, to hold me hostage. They demand that I pay $175 early termination penalties FOR EACH LINE.

Verizon fought against consumers' rights to take their wireless phone numbers with them. They were wrong then, and they are wrong now. The ONLY language Verizon understands is money. 99% (plus) of the time they bully people into getting exactly what they demand.

Certainly, they have now succeeded in bullying me. I deserve compensation for what they have done to me, and I am sure there are others. Just as I pledged to never renew my contract with this company, I am now pledging to make them regret the abuse they are inflicting on consumers. I will not rest until this abuse stops.

Gaylon
Mammoth Lakes, California
U.S.A.

This report was posted on Ripoff Report on 05/09/2005 11:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless/nationwide/verizon-wireless-holding-phone-number-hostage-and-demanding-early-termination-fees-at-end-142126. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#3 Consumer Suggestion

Incorrect Information

AUTHOR: Genieve - (U.S.A.)

POSTED: Monday, September 26, 2005

ETF fees are NEVER pro-rated.

Your service does not have to be on a month to month basis. You may port anytime.

If you are still under contract, you pay the ETF if you want to leave. If you are not under contract, there is no ETF.

When you reported your phone lost/stolen. Verizon blocked your service at no cost to you. When the service is re-connected, you are under contract for the amount of days your service was suspended. (extends your contract)

Your contract stipulated the amount of the ETF and why. Verizon charges less than "most" companies. Read it.

If you started porting while your phone was reported as stolen while under contract, then who is to blame? Did you call Verizon for information on porting before you did it. Did the other company advise you as to the steps for porting or were they too eager to get your business?

Yet Verizon is at fault, eh?

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#2 UPDATE EX-employee responds

Live and Learn Gaylon

AUTHOR: John 3:16 - (U.S.A.)

POSTED: Monday, May 16, 2005

Read the FCC law. It's a public document. A mobile phone number belongs to the COMPANY not to the consumer. Even if you've had it for years it never belonged to you. When people cancel,drop off the planet or whatever, the number is recycled and given to the next customer. If you want to take "your" number with you, then you first have to be in at least a month to month contract with a cell phone company.

If your contract expired and you tried to port out,then Verizon is right. You first have to get back under contract again, pay the ETF and then port the number to another carrier. You sound like such a smart person. How did you ever let Verizon catch you up in the fine print? And by the way, EVERY carrier has the same policy. No one wants to lose a customer to a competitor so they put everyone through the same BS.

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#1 Consumer Suggestion

Early Termination Fee shouldn't be $175...

AUTHOR: Magic - (U.S.A.)

POSTED: Tuesday, May 10, 2005

If it at all helps, call customer service and tell the customer service rep that according to your contract, if you're at the end of your contract, you should NOT owe the ENTIRE $175. It SHOULD be a prorated amount through the end of your contract, meaning that it should be no more than $25 per line if you're at 2 or months until the end.

If they still demand the whole $175, ask to speak to a supervisor so you can review the contract IN FULL with them.

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