Report: #1349519

Complaint Review: Verizon Wireless

  • Submitted: Thu, January 12, 2017
  • Updated: Thu, January 12, 2017
  • Reported By: Anonymous — Ontario California USA
  • Verizon Wireless

    Nationwide
    USA

Verizon Wireless Verizon Wireless Lied to Customers - Chose not to notify customers eligible for a phone upgrade that they were taking this option away Nationwide

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I called Verzion wireless today, Jan 12, 2017,  to take advantage of a phone upgrade that was supposed to be owed to me because I continued to have a 2 year contract over the years. So, Verizon used to give me a credit or voucher for a good sized amount towards a new phone. I confirmed in October 2016 that I was eligible for the upgrade, but I had decided to wait until this month to take advantage of the upgrade. So, I called verizon customer service and was told that Verizon did away with all contracts and my phone upgrade benefit just a few days ago. This was done without notifiying customers which I believe is unethical and likely will not hold up in court. The company had a legal obligation to notify the customers in writing in advance so that eligible customers could use their upgrade option. I was told that I could submit a complaint in writing to this address:  PO Box 5029 Wallingford CT 06492. I will be doing so and encourage others to do the same. If I don't get the upgrade that was owed to me, I will taking my business to another wireless cellular company. 

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This report was posted on Ripoff Report on 01/12/2017 08:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/verizon-wireless/nationwide/verizon-wireless-verizon-wireless-lied-to-customers-chose-not-to-notify-customers-elig-1349519. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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