Complaint Review: verizon wireless - orangeburg New York
- verizon wireless 2000 corporate drive orangeburg, New York U.S.A.
- Phone: 800-922-0204
- Web:
- Category: Telephone Companies
verizon wireless excessive roaming charges orangeburg New York
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(short version)i call verizon wireless on dec 26, 2001 to put a long distance plan on my account due the fact that i would be traveling down south for six weeks..the representative sold me a plan,$55 a month, good for long distance. on jan 2, 2002 we leave new york & drive to florida. we used our cell phone the whole month and return feb 10...feb 11,i open my mail and there is a bill for 637.52..i call them speak with jack, he advises the long distance plan was put on the wrong account(we have 3 #s billed together).he aplogizes,will send the bill for recalulation..he advised someone will call in 7-10 business days..fine..2 weeks go by ,no response, we get another bill for 525.96..no credits were issued, no billing corrections ..i call again on 3/7 speak w/cindy,she will ck and call us back...know we get a disconnection notice for 1163.48, call again, speak with george, go through the whole story again, he advises he cannot help me and that i need a manager..put me on hold 45 minutes then i get disconnected,i call back, speak to connie & stan slade(both managers), it is now 3/16 and i have spent countless hours on the phone..they have since disconneted our phones and billed us$175.00 per phone for early cancellation.i now have a $1800 cell phone bill.
tom
floral park, New York
This report was posted on Ripoff Report on 03/26/2002 12:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless/orangeburg-new-york-10962/verizon-wireless-excessive-roaming-charges-orangeburg-new-york-17644. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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