Report: #776702

Complaint Review: Verizon Wireless

  • Submitted: Wed, September 14, 2011
  • Updated: Wed, September 14, 2011
  • Reported By: MarilynSarah — Highland Park Illinois United States of America
  • Verizon Wireless
    4999 Old Orchard Center, Suite K26
    Skokie, Illinois
    United States of America

Verizon Wireless Tower Wireless, LTD Deceptive Signage so you think you're in a Verizon Wireless Corporate store, but you're NOT. Also, Declared my cell phone's screen dead, but did not have the technology to bypass my phone batter. Skokie, Illinois

Show customers why they should trust your business over your competitors...

First, corporate Verizon Wireless encourages their Premium Retailers to look just like a corporate Verizon Wireless store as announced on websites providing information to prospective retailers. Now that I know what a premium retailer is, I see the company name in a font 1/32 the size of the well known Verizon Wireless logo and the company name is posted only outside the store.  

The business card has the Verizon wireless log large and horizontal on the card with the Tower Wireless name at 90 degree angle and the name is visually broken up. THIS IS A PURPOSEFUL FRAUD AND DECEPTIVE PRACTICE.  This deserves the attention of state regulatory agencies and/or lawyers interested in class action lawsuit.
Second, Bryan Riggs at Tower Wireless, a so-called, Verizon wireless premium retailer, should have been honest and say that he could not diagnose my phone problem as he had no way to bypass my phone battery power source. Instead, he misled me into thinking I needed a new phone.

The 'story':
On June 14, 2011 I was at the Old Orchard Shopping Center in Skokie, IL when I noticed that my fully charged Droid (original model) phone with Verizon Wireless service could not be turned on. I looked up and saw a large, Verizon Wireless logo banner draped over a store front.  I went inside (and saw only large Verizon Wireless logo signage on two walls) and thinking I was in a Verizon Wireless store I expected honest, reliable service. Bryan Riggs, store manager, hooked up my phone to a power source and declared that my screen was shot. Therefore, I surmised that I needed a new phone and proceeded to make a replacement purchase, a Droid 2 Global.
The next week, I walked into my local Verizon Wireless 'premium retailer' thinking they could resolve an overcharge as I didnt get a discount I deserved, and was told that they are not related to that store and could not access the invoice and had completely different prices. Having my old phone in hand, the manager at the Highland Park, Cellular Connection (I NOW know is also NOT a Verizon Wireless  Corporate Store), put the battery in and discovered it was working just fine. I had already sent in my UPS symbol for the rebate, so I felt I could not return the phone and just decided to just 'eat' my loss and go with the upgrade. 

Returning to the Tower Wireless, LTD store in Skokie, I discovered that Bryan Riggs had not used a special device to bypass my phone battery and in fact wouldnt have even had a new battery to check if the battery was the issue. Thus, Bryan Riggs diagnosis  screen was shot was fraudulent as did not have the technology to bypass the phone battery. To add insult I discovered that the phone I purchased was an outdated phone three weeks after I unnecessarily purchased it. In late August, Bryan Riggs, returned from vacation and I told him the situation thinking that at least he could replace my phone with the newer model, Droid 3. However, he said that I did you a favor by getting you a working phone to replace your dead phone.
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This report was posted on Ripoff Report on 09/14/2011 11:51 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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