Verizon Wireless won't cut service and keeps billing me! Southfield Minnesota

After four years of service with Verizon, we choose to buy an iPhone and switch to AT&T. The Best Buy sales-technician did the work and verified with AT&T of the transfer of telephone numbers for my wife and me. But as late as December, Verizon kept billing us for service anyway.

I called up Verizon and they told me to call up AT&T because they were doing something wrong. I called up AT&T and they insisted that Verizon simply refused to close down the account. The AT&T customer service technician agreed to call Verizon on a conference call to get matter straightened out.

The two technicians talked while I listened, and the Verizon technician finally agreed that Verizon had made a mistake, and that service should have been closed. As a matter of courtesy, the Verizon technician also considered the billing, and found errors there that he claimed to have corrrected.

He said that we were due a credit for not having used the service for a full month since the changes to AT&T. Time spent trying to turn Verizon off---about two hours of my time. Weeks pass, and I get an e-mail saying Verizon is billing me for "past due charges"--no specifics were included. I tried to find out on-line what the billing was about, but the account was closed.

I did nothing. Then, in February, we get this bill for $30.36 cents, a bill that is in bold print and looks like some kind of collection agency form. There is no explanation or itemization of what the charges are for. I call up the number shown here to complain.

The financial service representative finds in her computer the same information that the technician was supposed to have corrected, and so thinks I still owe money. I get transferred to another department, and I'm told an itemized bill will be sent out. Time spent dealing with Verizon on this matter 3 hours.

WHY CAN'T VERIZON SEE THE COST IMPOSED ON CUSTOMER TIME FOR THEIR MISTAKES AND SIMPLY CLOSE OUT SUCH A TRIVIAL ACCOUNT AMOUNT? WHY DO THEY INSIST ON ARGUING OVER SERVICE THAT WAS NEVER RENDERED, INSPITE OF WHAT THEY SEE ON THEIR COMPUTER SCREEN?

Ernest
Stockton, California
U.S.A.