• Report: #912421
Complaint Review:

Verizon Wireless

  • Submitted: Sun, July 15, 2012
  • Updated: Sun, July 15, 2012

  • Reported By: Tom Watson — Spokane Washington United States of America
Verizon Wireless
15106 E. Indiana Ave Spokane, Washington United States of America

Verizon Wireless Verizon Wireless ripoff when upgrading your phone Spokane, Washington

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Verizon Wireless Ripoff!  Beware of Verizon Wireless when they offer you something when upgrading your phone.  On June 28th when upgrading my phone they offered me a "Free" device they said would be a wireless hot spot in addition to that capability on my existing phone.  I said I didn't need one.  At the end of upgrading process they brought out the device and again told me it was free and I could just have it.  I took it.  On July 15th, Verizon sent me notice of a change to my account with the addition of another number.  I called and asked it be removed as I didn't have a clue whose number it was.  Customer Service then informed me it was to the mobile hotspot devise they had given me.  I again told them I didn't  want the device or the service.  A Customer Service Supervisor then told me it was too late to return it as 14 days had passed and it would cost me $175 to stop the service.  The Verizon Wireless Store personnel purposefully scammed me into taking this device.  They like their company which condones this behavior are dishonest and this was a ripoff.  This sales scam is likely widespread so "Beware" of Verizon. 

This report was posted on Ripoff Report on 07/15/2012 01:54 PM and is a permanent record located here: http://www.ripoffreport.com/reports/verizon-wireless/spokane-washington-99216/verizon-wireless-verizon-wireless-ripoff-when-upgrading-your-phone-spokane-washington-912421. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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