Complaint Review: Verizon - Boston Massachusetts
- Verizon verizon.com Boston, Massachusetts U.S.A.
- Phone: 800-870-9999
- Web:
- Category: Telephone Companies
Verizon Telephone Service In Boston Metro Nasty customer service- was I talking to an adult-child? Boston Massachusetts
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The customer service representative I spoke with to establish new home service was off-the-wall and made some strange comments/jokes that concerned me. I called back customer service to discuss, was kindly re-directed to a supervisor, who, to my great pleasure, turned out to be an adult-child in a "power position"; she was snide, patronizing and could barely hold it together enough to maintain civility. Her main goal was to discredit the customer and she had ALL kinds of BS rationalizations for why my concern wasn't worth her precious time. I cancelled the order before they installed telephone service, thank god. Honestly, who the f*** are they staffing at Verizon?
I went with AT&T. Customer service used a no-pressure means of determining what service package I wanted, and I had a simple, quick and straightforward experience getting my plan, and I didn't have to talk to nut jobs. Not my experience at Verizon. AT&T is worth the initiation fee that, I believe, Verizon wasn't charging.
Gh3tj8q
boston, Massachusetts
U.S.A.
This report was posted on Ripoff Report on 05/28/2008 02:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon/boston-massachusetts/verizon-telephone-service-in-boston-metro-nasty-customer-service-was-i-talking-to-an-adu-335172. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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