Report: #555564

Complaint Review: VERIZON

  • Submitted: Sat, January 16, 2010
  • Updated: Tue, February 16, 2010
  • Reported By: VerizonHater — Garland Texas United States of America

    garland, Texas
    United States of America

Show customers why they should trust your business over your competitors...

I am writing this because of the tragic evolution of my sister and her experiences with so called phone company..Verizon sent her a bill for almost $400.00 , she paid it out of her $600.00 a month disability check. One fricken week later they shut her off again. She went down to Verizon, and they made her pay another $300.00...WTH ??? My sister has Systemic Lupus(SP). And she only gets a measly $600.00 a month for disability.  Now she is a very strong willed person, God love her...But she does have seizures alot and NEEDS A PHONE to be able to call for help....She came home yesterday to find out her services were ONCE AGAIN disconnected after just paying VERIZON almost $400.00. She received her bill on Friday the 15th....Said if not paid will disconnect on the 12th....If im not mistaken, the 12th has already passed....I also have Verizon, and YES THEY SUCK..I just paid my bill and yesterday got another bill for the amount I had just paid 2 weeks ago.....This is the BIGGEST RIP OFF Company around...They will shut you off and , then make it so noone can get ahold of a HUMAN BEING to correct the mistake that they had MADE...We have to stand UP and fight these companiesd that cheat and steal and LIE to get our money...I am also turning this overt to the BBB to see if they can help her with this...I think they should be held responsible for making soooooooooooo many errors on her billing that they should refund her any and ALL late charges they have manefested out of their hats..They should refund all reconnect charges..,.I am just trying to help someone else to not get RIPPED OFF BY VERIZON
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This report was posted on Ripoff Report on 01/16/2010 02:09 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Response to Verizon employee

AUTHOR: VerizonHater - (United States of America)

WOW do you take special training to be rude?? I have experienced your agents rudeness...We have copies of the bills, we have copies of the payment receipts....As *Verizon employees* explained it, *our computers have had a glitch in them for months* , therefore the account is messed up....Yes it is a bundled package, yes the whole amount was paid* bundled cost* , and YES finally the account has been corrected , we finally found an intelligent employee willing to slow down and take a look at the problem..She cleared it up...
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#2 UPDATE Employee


AUTHOR: greenriver - (United States of America)

No one was calling ignorant and if you had statements that showed that the entire bill was paid on time then you would have been credited for those disconnects. I would never say that Verizon wireless is perfect and there is no company that is but your so called proof does not match up with the entire bundled bill. We bend over backwards to fix our mistakes but customers with egos are rarily willing to admit when they do not know what they are talking about. Your sister had everything bundled that means the entire bundled bill (onebill) needs to be paid, not the amount that you feel is most important. If you can fax over your bankstatements and prove that the entire bill was paid she would easily be credited back for the disconnects. Ask to speak to one bill and have your proof available. If you can not produce the proof that the entire bundled bill was paid on time then that means you are wrong and that really the reason that you are upset.
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#3 Consumer Comment


AUTHOR: Robert - (U.S.A.)

If you didn't care about sympathy you would not have used your Sisters condition in the report.  The report could have been easily reworded to drop her condition and just state that she needs the phone for emergencies.

By the way if you think that Time Warner is any better perhaps you should do a search on how many reports they have on this site.  Since you didn't actually add any additional details(for what ever reason).  If you are/where doing something where the details would show a different story.  Then don't expect Time Warner to be any different and I am sure we will see a report on them in a short while.

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#4 Author of original report


AUTHOR: VerizonHater - (United States of America)

 You say maybe I am just looking for sympathy...Why would I care about sympathy?? My sister doesnt look for sympathy, why should I ??? It was just a statement that Verizon is walking all over people that are making their payments, and due to their internal computer errors misplacing payments, they are disconnecting be ashamed of yourself turning this into a sympathy run...WOW...This thread is done..Too many people with their heads in the sand...Continue to use Verizon if you choose..As for us, we choose Time Warner now and have had no billing errors....God Bless Time Warner
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#5 Consumer Comment

I'm sorry but...

AUTHOR: Robert - (U.S.A.)

It appears that you are just trying to use a person's disability to get some sympathy.

Your update states that you "never said it was a phone bill".  Well when you are talking about having the phone being cut off, what are people supposed to think?  Which makes it appear that there may be a lot more to this story than you are saying.  The other interesting comment is right at the end of your update.

When a company can keep connecting and disconnecting because they do not know how to apply payments is a ripoff

With the comments of this and about her being charged late charges.  It seems to say that she is NOT paying her entire bill and is trying to apply what payments she is making to only one part of the bill.  That is if she has Cable/Internet/Phone she is trying to apply payment to the phone portion only.  Unfortunately if this is a "bundle" that is not going to work.

This also brings up another question.  Why if someone is on only $600 a month disability why are they even paying $159 a month for services, where all but one is really a necessity?  That is over 25% of her monthly amount.  Because with her income level she sounds like she would qualify for "lifeline" phone service(may be called something different where you are but they should get the idea).  This would be either provide free or very low cost phone service to low income people.  That then would allow her to have the phone for emergencies.

If you think that everyone is reading this wrong then perhaps you should post more details as to what the "errors" are, and exactly what she is trying to do.

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#6 Author of original report

It is a ripoff because of their billing processes

AUTHOR: VerizonHater - (United States of America)

I never said it was a phone bill, I am sure we understand the processes of paying a bill....Why would you think we are so ignorant that we would not know how to manage a bill? I am the owner of a major Air Conditioning company so I think I can help balance finances and paying bills...My problem with them was their "Billing Processes"  How can a monthly bill of $159.00 ( complete service bundle) be charged as $400.00..

When Verizon was contacted several CSR's commented about how their system has been out of sync for a few months now..Causing billing errors..And when contacted again, CSR's commented they could not explain why her services were disconnected...By their own acknowlegdement, they cannot explain where all of her payments have gone....With proof by receipts of payments, the CSR stated no payments have been made for months...So we questioned the CSR, what company would let a customer go for 6 months without making a payment ??  She could not answer..We showed the CSR the receipts, she just said I don't know.

When a company can keep connecting and disconnecting because they do not know how to apply payments is a ripoff, due to the fact they insist she still should pay all the eroneous reconnect fees , which is by their own admission  their mistake..


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#7 UPDATE Employee


AUTHOR: greenriver - (United States of America)

I do apologize for the sitution that you are in but if you pay your bill ontime you wouldn't have to worry about your bill catching up to you. Verizon wireless is a post pay company if you are on a calling plan and not prepaid. That means that you are always paying one month in advance. If your sister is having a problem paying her bill then you could do an assumption of liability on the account and also make sure her bill is paid on time and that way you could ask questions about her account Also if the situation is bad enough you could always setup a payment arrangement to buy you a little bit of time. Also if the bill is that high you may want to change the calling plan. A $300 bill means either you are not paying your bill on time, you have the wrong calling plan, or you are on a familyshare plan with a lot of features.
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#8 Consumer Suggestion

Avoide Verizon at all costs

AUTHOR: Doc - (U.S.A.)

I too have personally witnessed 3 friends who have had their service cut off by verzon. All have been elderly and disabled. ALL were at risk of not getting help. ALL cases were due to VERIZON ERROR ! Bill sent to wrong address, etc.

Suggestion: if you are locked into using verizon as least use a prepaid phone where there are no surprises like the $400 bills mentioned. Their customer no service
number is worthless. and non english speaking reps lead to confusion and lack of accurate communication.

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#9 Consumer Suggestion

How is this a "ripoff"?

AUTHOR: Claudia Balzac - (USA)

I feel sorry for the situation your sister is in, however, she ran up a $400 phone bill (or people who live in her household did), and now you're complaining because it was shut off when she couldn't pay it. Solution here, is to look at the phone bill, call the company to make payment arrangements, and see if there is a long distance plan that will minimize her toll charges (if that is what is making it so high.) They have unlimited long distance plans for much less than that, too.

If the charges are from calls to 900 numbers, or "psychic hotlines" then you have the option to have those blocked. And who ever made those calls needs to re-pay her. If she made them herself, then let it be a lesson not to do it again.

If the bill is so high because it wasn't paid for months and months, well, what do you expect? Do her a favor, and take off all the extra frills from her service, leave her with basic unlimited local and long distance calls, remove all the call waiting and other features she doesn't need, have every "premium" service BLOCKED.

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