• Report: #1063979
Complaint Review:


  • Submitted: Tue, July 02, 2013
  • Updated: Sun, July 07, 2013

  • Reported By: Pennsylvania — Carlisle Pennsylvania
Nationwide USA

Verizon illegal installations Nationwide

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 Becarefull ordering sevices from verizon.

 I ordered a triple play through Verizon with a two year service agreement. I did not a month to month deal because you never know when your bill will change or by how much.

I recieved an email cofirmation for the install which I was not able to read until after the install because I had no home internet.

 After the install I recieved a call with a voice generated confirmation request about the terms of service agreement which I declined to accept because I was never given one at the time the installer arrived. I was told by the individual rudly that I must accept before my services were activated.

I did not accept the terms of service but my services were activated any way. After I read the terms of service and the attitudes I dealt with from the executive support team. I told them I no longer wanted verizon shut off the services. They informed me that I could go month to month I told them no.

They went round and round that now that the service and equipment was installed that I was responsible to pakage it up. I informed them that the equipment was installed in violation of the terms of service because I had not agreed to the terms of service for the two year agreement I ordered before it was installed.

Acorrding to the terms of services agreement Verizon has written I am not responsible for any charges for services turned on before the agreement was accepted.

This report was posted on Ripoff Report on 07/02/2013 04:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/verizon/nationwide/verizon-illegal-installations-nationwide-1063979. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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