Verizon Liars Nationwide

Our old cable company was charging us an arm and leg for their services.   It was the only cable provider we have ever used.  We decide to try Verizon Fios . Their package deals looked good.  We were aware of the early termination fee.  Well to make a long story short,  I totally hated the service . The channels were all weird and there was too many channels that did not have anything on them.  Our internet was also slower.  After three weeks we decided to go back to our old cable company.  Verizon sent us a box to send the equiment back.  I packed everything in the box as described on the directions.   I received this email the other day:

I know that I packed everything thinking that some like this would happen because  I had just read about what thieves this company is.  I refuse to pay for something I sent back,    Please be advised not to use this horrible company.   This is how they make their money from people who terminate early.     I used my cable provider for years and never had an issue besides the price increase.  They also promised a free tablet.  Another red flag came up when I read that you have to use their service to use it.    I also had major issues with voice mail.  It took about 10 phones calls to get it straight.   I will admit that some of their customer service reps were very nice but unhelpful .