Report: #1067843

Complaint Review: Verizon

  • Submitted: Wed, July 17, 2013
  • Updated: Wed, July 17, 2013
  • Reported By: Frustrated — Magnolia Texas
  • Verizon
    PO Box 5029
    Wallingford, Connecticut

Verizon OVERAGE DATA CHARGES Wallingford Connecticut

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 For over a year, I have been battling with Verizon for the bogus Overage Data charges they are charging me. I have spent countless hours on the phone with them as well as personally going into the store. The Verizon employees concur that there is no way I am using that kind of data! I have changed phones twice & still the charges occur.

I have now paid this company thousands of dollars in order to keep my phone working.  I am self-employed & am at their mercy as I need my phone to keep my business going. I am told that if I don't up my data plan & pay the outrageous amounts then my phone will be turned off.

Today after spending over 2 hours on the phone speaking with numerous people who say they will call me back and then never do, I have to start my story all over again with the next person. 

Bottom line, I am NOT using the amount of data they are saying that I am and know that they must have an internal issue.  However, me as the consumer is out a lot of mercy and feel that I am being scammed big time.  Uping the data plan of course means upping the amount I pay each month.

My bill this month of $750 is simply ridiculous.  I am sure there are others out there fighting this same battle and would love some suggestions and help.

I did send in my second FCC online complaint.  The first one yielded a letter from Verizon stating that since they ALERTED me to the overages that they don't have to pay.  Of course they alerted me of which I immediately went in to see what was going wrong only to be told that there is a problem and that I don't use that much data.

I use my phone for email, text and calls.  No social media, no music, etc.

I hope there is an Attorney out there who is putting together a Class Action suit!  Help!

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