• Report: #1167605
Complaint Review:


  • Submitted: Tue, August 05, 2014
  • Updated: Tue, August 05, 2014

  • Reported By: Susan — Cheyenne Wyoming
Nationwide USA

VerizonWireles Customer Service is lying and they ripped me off!!!! Wallingford Nationwide

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When I receive a notice from Verizon that I am going over my minutes, I go to their website and I change from 450 minutes to 700 minutes and then I change back to 450 minutes when my new billing cycle starts so I don't have a big bill.  Well, I did this 7/2014 and I received a big bill anyway!  I called and the guy I spoke to said I was PUT on 900 minutes by Verizon!  I told him I selected 700 and he said he didn't see 700 minutes and HE WAS PUZZLED!  I went on line while talking to him and the 700 minutes option was gone!  He said he couldn't see my bill yet and gave me a credit on my bill but it was not nearly enough. 

I called again and Jessica IGNORED me when I told her my bill was too high and that Verizon put me on 900 minutes so I asked for a supervisor.  I was on hold for so long that I had to hang up.  When I called back a few hours later, I spoke to another woman and she told me that I am not on a family plan so I can't pick 700 minutes, I already know this and she said that I wasn't on 700 minutes since some time in 2011 when I was on a family plan.  I told her over and over gain that I HAVE BEEN ON 700 MINUTES SINCE 2011 AND RECENTLY AND THE LAST TIME I WAS ON THEIR WEBSITE TO CHANGE MY PLAN IN 7/2014, I PICKED THE 700 MINUTES.  She just kept lying to me.  Time to get rid of my Verizon service.  Maybe because I didn't renew my contract they did this to me.  This is a law suit!        

This report was posted on Ripoff Report on 08/05/2014 02:27 PM and is a permanent record located here: http://www.ripoffreport.com/reports/verizonwireles/nationwide/verizonwireles-customer-service-is-lying-and-they-ripped-me-off-wallingford-nationwid-1167605. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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