• Report: #756131
Complaint Review:


  • Submitted: Thu, July 21, 2011
  • Updated: Thu, July 21, 2011

  • Reported By: Gregory — Austin Texas United States of America
Atlanta, Georgia United States of America

VerizonWireless charged what was already paid for Atlanta, Georgia

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Have 5 lines in account. From January 2011 pay for limited (250 messages) texting $5 each for 2 lines and limited (5000 messages) texting $20 for the 3rd line, in total = $5*2+$20 = $30. Blocked texting for the other 2 lines to avoid extra texting charges. After 6 months learn that for the same $30 we could have unlimited texting for the whole account, all lines.
Nobody in Verizon told me that it was possible until I get extra $419 for over the limit texting. In the same month I am overseas for 20 days and get $374.5 roaming charges. Total monthly charge becomes $1040.18. Is not is too excessive? Spoke to csr and got $209.5 credit, but the remaining $209.5 refused to remove even after speaking to supervisor. Being trapped by 2 years contract cannot get out.

This report was posted on Ripoff Report on 07/21/2011 06:15 PM and is a permanent record located here: http://www.ripoffreport.com/reports/verizonwireless/atlanta-georgia-30348/verizonwireless-charged-what-was-already-paid-for-atlanta-georgia-756131. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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