versatile merchant solutions richmond Virginia

That's not true the credit card machine was never turn on the saleperson came to the office wanted to know were to deposit cash advance had be signed wee to deposit money not to take money out of my account. The hold deal was misrepresented and induced by the promise of a cash advance . And i did supply them with bank statement. Then they didn't answer phone or return my call for a week. When finally got someone on phone i was told the saleperson didn't put a request in for a cash advance and they would email the form that i never got that when i decide not to deal with this company.

It is unfortunate that this merchant is displeased with the services provided. We take our customer's satisfaction very seriously and would like to respond to this claim in a manner that is complete and concise.

First off, we have been in business since 2004, over 11 years, and never had a complaint here. This merchant signed up for an Tablet POS and merchant account for both of his businesses. He also expressed interest in our cash advance program that provides businesses with funds to help them grow. This program is based on the average amount of monthly deposits a business generates. The merchant was advised that someone from that department would give him a call to get the paperwork completed and that he would need to complete an application and provide the last 4 months business checking account statement to verify the deposits he claimed to have. When we contacted him to complete the application process he declined to send the statements. With no evidence of such deposit history we are unable to underwrite the deal and provide funds. Basically, this merchant told us one thing but when it came time to verify his claims, he was not willing. That being the case we were unable to proceed. If this merchant is interested in providing the necessary documentation we would be more than happy to review his account and provide the best offer available.

He also requested a Tablet Point of Sale system for each of his businesses (2). Upon completing his online application, that outlines each and every fee, where his IP address is recorded, and ID verification questions are asked to ensure the identity of the person is accurate, we proceed in setting up the accounts, programming the equipment, and shipping out all materials and hardware pertinant to the account(s). There is an Account Set-up and Support Fee of $349 that covers this along with lifetime support and software upgrades that is Cleary outlined in the agreement and the merchant was also advised of this fee verbally on a recorded line. It is also worth noting that the client has the ability to print the agreement in its entirety at the time of submission AND we send each client a copy of the executed agreement(s). 

When he decided not to provide his banking statements to back up his verbal claim that he had $17,500 in average monthly deposits he then had an issue with the above reference Account Set-up and Support Fee. He did not advise us of his unwillingness to do so until he had all equipment and hardware in his possession with live processing accounts.

In closing,

 It is unfortunate that this merchant feels dissatisfied with our services but there is real cost to deploying and setting up a full service point of sales system. We feel this merchant was hoping to get a cash advance without providing the required documentation. As in any financial transaction, all parties must complete there due diligence to provide an offer and proceed towards funding. 

We wish this merchant the very best in his endeavors and hope to one day provide him with the payments services and financial options that will help his business thrive.

Warmest Regards