Complaint Review: Vesta * AT&T - Internet
- Vesta * AT&T Internet USA
- Phone: 866-608-3007
- Web: www.att.com/GoPhone
- Category: Cellular Phone Companies
Vesta * AT&T AT&T GoPhone Repeated unauthorized charges on my credit card Internet
*Consumer Suggestion: You should sue them
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What appears to be a quarterly charge on my credit card is an unauthorized, fraudulent charge for services not rendered by "Vesta". I called the phone number listed on the statement next to the Vesta charge several times and was put on hold for a long time every time I tried until the connection was eventually dropped. I checked the internet to discover more about "Vesta AT&T", and soon found several entries about others' run-ins with Vesta over their fraudulent GoPhone bills.
I contacted my credit card company and received a temporary credit, pending investigation. The next month, the charge from "Vesta AT&T" was back on my statement, so I called my credit card company again. They initiated a fraud investigation which is still underway. They have determined that any charge from Vesta amounting from 1 cent to $100 will not be allowed to show up on my statement. I do not know how Vesta was able to charge my credit card in the first place; whenever I dealt with AT&T it was not with authorization for an autopay from my credit card! What in the heck is "Vesta" anyway?!
Some years ago, I had an AT&T Go Phone, the pay-ahead for minutes variety. There has been no activity on that phone and no "minutes" purchased for several years, and at no time did I ever set up a recurring payment. I would buy a certain number of minutes whenever I needed them, which was rare because I'm not much of a phone person anyway.
If my current credit card company is unable to get to the bottom of this, I will cancel that card and use another credit card company when I make purchases. Perhaps I should have several cards and give a different credit card number every time I go online for purchases of any kind?
What a bother!
This report was posted on Ripoff Report on 01/08/2014 02:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vesta-att/internet/vesta-atampt-atampt-gophone-repeated-unauthorized-charges-on-my-credit-card-interne-1113965. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
You should sue them
AUTHOR: Sharon A. - ()
SUBMITTED: Friday, November 07, 2014
Hi, you can contact my attorneys at Joseph Farzam Law Firm (888) 999-9394. They're suing Vesta for the same shananigans.
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