Report: #438130

Complaint Review: VESTA T-MOBILE

  • Submitted: Fri, March 27, 2009
  • Updated: Thu, June 04, 2009
  • Reported By: boston Massachusetts
  • VESTA T-MOBILE
    37 Ridlon Rd
    Boston, Massachusetts
    U.S.A.

Show customers why they should trust your business over your competitors...

This morning on March 27 2009 there was an unauthorized use of my account to my visa debit card.

Kolongi617
boston, Massachusetts
U.S.A.
*EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 03/27/2009 04:35 AM and is a permanent record located here: http://www.ripoffreport.com/reports/vesta-t-mobile/boston-massachusetts-02126/vesta-t-mobile-loss-of-2625-boston-massachusetts-438130. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#1 General Comment

Company rep denied company responsiblity

AUTHOR: WTFBakersfield - (USA)

I did call company after unauthorized charge showed up in my account statement and rep said it didnt come from their company even though transaction description provided their phone number.  No help and excessive hold time of greater than 15 minutes.

Respond to this report!

#2 UPDATE Employee

Vesta Corporation Response

AUTHOR: Vesta Ecustomer Support - (U.S.A.)

Vesta processes millions of prepaid recharge payments each month on behalf of telecom companies and their customers. We continually monitor orders for unauthorized or fraudulent use of payment devices, and actively work with customers to resolve any issues or disputes promptly and fairly. This is evidenced by our A rating by the Better Business Bureau.

If you have questions regarding a charge from Vesta on your credit card bill or bank statement, email ecustomersupport@trustvesta.com
or call toll free 888 278 3397. A representative will be glad to assist.
Respond to this report!

#3 UPDATE Employee

Um actually what happened is...

AUTHOR: Telecomemployee88 - (U.S.A.)

You managed to get your credit cards ripped off, some scumbag with a pre-paid phone then used your stolen information to refill their phone. Vesta is a payment processing center that handles most of the major prepaid cell companies. If you see charges to your account from this company, it means you've had your credit card number stolen. Congrats.
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.