• Report: #474463
Complaint Review:

Veterinary Pet Insurance VPI

  • Submitted: Wed, July 29, 2009
  • Updated: Wed, July 29, 2009

  • Reported By:Knoxville Tennessee
Veterinary Pet Insurance VPI
petinsurance.com Knoxville, Tennessee U.S.A.

Veterinary Pet Insurance, VPI VPI cancels policy after 10 years!! False claim of "phone messages left" Knoxville Tennessee

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After 10 years at $32 per month, my dog was diagnosed with Diabetes. I call VPI only to find out that they had been unable to charge my card for a few months. They claim to have sent mail and phone messages but I have received nothing.

Since only a few months had gone by, I thought surely I would give them the updated payment info and all would be good. WRONG - they would not reinstate the policy, saying my dog was now too old. I've paid this company almost $4K and they were not willing to update the payment information and reinstate the policy due to something as simple as a new credit card being issued. Unbelievable. I'm now forced to question whether I can afford to keep my dog alive.

Knoxville, Tennessee

This report was posted on Ripoff Report on 07/29/2009 06:41 AM and is a permanent record located here: http://www.ripoffreport.com/reports/veterinary-pet-insurance-vpi/knoxville-tennessee/veterinary-pet-insurance-vpi-vpi-cancels-policy-after-10-years-false-claim-of-phone-474463. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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