• Report: #1039170
Complaint Review:

VIA Trading

  • Submitted: Fri, March 29, 2013
  • Updated: Mon, April 01, 2013

  • Reported By: anynomous — La Marque Texas
VIA Trading
2520 Industrial way Lynwood Ca 902662 Internet United States of America

VIA Trading Jenny Franco & Company VIA trading Junk Dealers and they kinow it and don't card, Internet

*UPDATE Employee: Customer was refunded before he posted this

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 I purchased a pallet of customer returns. They were pushing these manifested lots hard.

Selling them before they even received the items, form a new vendor to them.

They had no idea what they were selling and didn't care.Over a hundred items on this pallet.

Items were missing so they'll just throw in anything lying around to make the count right and if you want to be refunded for the missing items they'll offer you money off on your next purchase yeah right next.

53 items in the pallet were clearly marked defective, 19 had RMA numbers on them clearly defective.

72 items that should have never been sold as customer returns but for parts or repair they knew they were bad but didn't care.

Add to that the usual percentage of real customer returns that would be defective and I had 92 out of 110 items that were trash

They charge 38% of retail only they forgot to connivently mention that the company this lot came from only sells refurbished items.

Then they also back charge you credit card fees and Paypal or Bill me Later fees at the end of the transaction as a sperate charge. clearly in violation of their contract with these companies to pay the fees in order for them to use them as a payment source.

If you contest the items you'll get the run around and every bulcrap excuse they can come up with to not offer any restitution.

If you so lucky as to finally get them to make and offer it's only on your next purchase.

They know there selling trash and don't care I firmly believe they think there buyer pool will never dry up and there will always be some unsuspecting fool to buy their crap.

They won't supply you pictures of the actual merchandise your buying.

And Jenny Franco will actually laugh in your face if you even suggest that your times worth money and you shouldn't have to inventory the items and send them pictures of what is clearly marked defective.

so you can read this and go ahead and buy from them or you can actually read it and realize it's not worth taking a chance on the merchandise from a company with the shadiest of business practices, they'll lie push the boundaries of honesty till you can't even see it.

So you've been warned look somewhere else unless of course you don't have any integrity either.

This report was posted on Ripoff Report on 03/29/2013 05:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/via-trading/internet/via-trading-jenny-franco-company-via-trading-junk-dealers-and-they-kinow-it-and-dont-ca-1039170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Customer was refunded before he posted this

AUTHOR: Jacques - ()

We are disappointed to see that this was posted here, as we have actually worked with this customer and refunded the money he requested approximately 10 days before this complaint was posted.

Please allow us to address certain portions.

In regards to us filling the pallet with whatever is laying around - that is not the way we do business. Yes, these pallets were sold before they reached our warehouse, as is very customary in the liquidation industry. Loads move very quickly and it is not unheard of to move pallets while they are still in transit, in order to get them to the customer quicker. We do not add or remove inventory to/from manifested pallets. These items come to us manifested and pre-packed and we do not tamper with them whatsoever.

We have over 7,000 pallets in stock and no, it is true that we do not provide pictures of every single one of the pallets we have in our warehouse. We DO however, provide extensive pictures of every product category we carry. There were and still are over 40 pictures on our website of the particular listing purchased. We do stress in our website listings that photos are to be used as guidelines as not every item will be in every pallet, and to go by each pallet's manifest in order to determine the exact contents of the lot.

Due to the nature of the customer returns industry, pallets can and DO come with missing units and defective items. This is the nature of the beast. While we can and do compensate customers when they receive a shortage of items from the manifest, we do not compensate for damaged units as we clearly state the customer return goods we sell are untested, sold as-is and may be out of box, missing parts, cosmetically blemished or otherwise in a condition that may need repair. While a percentage of the items is typically in great resale condition, there IS a percentage of damage on any given customer return lot and is to be expected when working with these items.

In regards to fees - we are up front about the fees prior to any sale. Yes, we do charge 3% for credit card fees and Paypal, and if customers are not willing to pay those fees, we do accept other forms of payment such as wire transfer or check that do not require these fees. We can also discuss the fees on a case by case basis if a customer is not able to pay them. We are not violating any contract with these companies and are transparent about the processing fees we charge in advance.

While we appreciate that certain purchases in this industry may incur a loss and we do sympathize with individuals who receive merchandise in worse condition than they expected (which can sometimes happen), we do work with people to the best of our ability to make things up when a legitimate mistake is made.

That being said, we did settle this situation with our customer, and we are disappointed that it came to posting this complaint AFTER he has been refunded as he requested and after we have done the right thing to rectify an unfortunate situation.

This customer emailed us on March 18th with the following:

From: (Name removed to protect customer) [mailto:emailremovedtoprotectcustomer] ?
Sent: Monday, March 18, 2013 8:48 PM?
To: Jenny Franco?
Subject: Re: Waiting for a resolution.
Here is my counter offer and it is non negotiable.

I'll accept a $300.00 refund to Bill Me Later. That will cover the $89.11 in missing items, and the balance is for the extremely high number of clearly marked defective items and  you can keep me as a customer and get a portion of the 75-100 thousand I'll be spending this year on merchandise.

After discussing and coming to an agreement, the customer sent us this confirmation email on March 20th:

From: Name removed to protect customer [mailto:emailremovedtoprotectcustomer] ?
Sent: Wednesday, March 20, 2013 7:25 AM?
To: Jenny Franco?
Subject: Thank you
Thank you for working with me on this lot.

I only wish I hadn't felt the need to use the Paypal dispute process.
Hopefully we can put this behind us and build a strong working relationship in the years to come.
I appreciate your time and efforts in this matter.

While unsatisfactory transactions do happen, we are a family owned business who cares about its customers and their success and we will always discuss with customers and make things right when possible. We feel it is not fair on the part of the customer to request a refund, obtain the refund and then post this complaint after we have amicably resolved the situation.
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