• Report: #1025866
Complaint Review:

via trading

  • Submitted: Fri, March 08, 2013
  • Updated: Mon, March 11, 2013

  • Reported By: amitkumar — glendale Arizona United States of America
via trading
2520 industry way, lynwood, California United States of America

via trading adam via trading is not in a buisness, but they are doing a fraud lynwood, California

*UPDATE Employee: Customer bought AS-IS Customer Return Items (Not New)

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i have a very bed experience,i went first time to via trading auction,i was thinking that its a good company to do buisness, but i was wrong,i buy the 1 lot of 10 tablet i was knowing the price on e bay is 60 dollars,i was thinking lets buy from here then i buy the apple i pad 2 on e bay is 300 to 360 dollers i was thinking to buy from here i buy in 300 dollars, and other tablets for 56 dollers when i reached home i open and start checking 1 by 1 ,first was not working,

2nd was not working,3rd was not working,4th was not working,then i check apple i pad 2 it was also not working,these people just making people fool not doing a buisness they just take out money from people,i went to the office,my agent name was adam he said i can not do anything they took the money 1000 usd and they can not do anything,i told him can i talk to higher officer then he said you have to wait ,after 45 minutes,she came and she said i can not do anything but if you buy a some pallet from here then i can see,

i am not fool to put more money for the same thing,i am having a 20 million doller export a year from overseas,i am having a office in india,london,toronto,phx and los angeles,this people are not doing buisness they are just doing cheating but nothing else,nobody is responsible person in office is to attain customer right way,no customer servive just intrested in making fool people,i was doing buisness with so many liquidator never have any problem if any thing wrong they replace and say sorry for that this people are crazy for money they can do anything for money,

i am complaing tg the buisness association and i will put this remark to all over internate all website to read people before they go to buy from this companythey dont have a curtosy to say we will give you a credit and we are sorry i have a very bed experience in my life to deal with this company,but good thing i loose only 1000 usd i didnt buy big lot for export otherwise i will here the same thing from themthe company members of board has to think about the right busness with good customer service not to make people fool, 

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This report was posted on Ripoff Report on 03/08/2013 08:22 PM and is a permanent record located here: http://www.ripoffreport.com/reports/via-trading/lynwood-california-90262/via-trading-adam-via-trading-is-not-in-a-buisness-but-they-are-doing-a-fraud-lynwood-ca-1025866. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Customer bought AS-IS Customer Return Items (Not New)

AUTHOR: Jacques - (U.S.A.)

We are familiar with this customer's situation as we discussed with him in person this past Friday.

Unfortunately it appears that this is a case of buyer's remorse resulting from a lack of understanding about what he was buying.

This person purchased several iPads at our monthly live auction last week. In accordance with the merchandise we typically sell (liquidation goods), our auction lots are also liquidation goods, typically customer returns, untested and sold as-is. We always list the condition of the goods both on a sticker on the actual goods, and in our auction catalog which each buyer receives when they arrive to the auction.

These lots specifically stated "Customer Returns" on the label and in the catalog, meaning they are not new - not tested - not guaranteed to be in working condition. Customer returns are typically products that have been purchased by an end user and returned to the original store for a number of reasons. We always recommend that people who purchase customer return products be prepared to test and/or repair items as necessary.

We take the appropriate measures to educate customers on these types of goods and to provide written information wherever possible. To this end, this customer was provided with an explanation of the condition of the goods on the auction catalog itself (the document used to choose the lots he wanted to purchase). In addition, he signed our "Conditions of Purchase Agreement" that states that all customer return goods are sold as-is, are untested and are not guaranteed to be in working order.

We always recommend that our customers be open to testing and repairing and if they are not, we recommend that they do not purchase customer returns as it is not for everyone. We appreciate that not everyone is willing or equipped to work with such goods, which is why we take care to ensure the condition is clearly listed on any item being sold through our warehouse, website or auctions.

We did not automatically offer a credit because the goods were sold as advertised, in this case "as-is customer returns." If we had advertised them as new/working and they were not, indeed it would be a different situation.

That being said, all is not lost with this purchase.

The customer expressed he tried to turn them on but they did not work. In a case like this, it is a good idea to take the items to a local repair shop. We have a contact with Mac Fusion in Long Beach that can repair Apple products for a very decent fee. There are hundreds of other non-Mac repair shops throughout the area. The customer may need to invest an additional small amount of money to restore the tablets to working condition - or he may have a couple of units that are not repairable. This is the nature of the liquidation business and we are always transparent and forthcoming about this BEFORE any sale is made.

We are not here to deceive anybody but we do need people to meet us half way and read what they sign, listen when we speak and look at the label on the actual item they are buying to see the condition they are in.

We have been in business over 10 years and owe our success to our customers. Our goal is not to make a fool out of anyone but to establish long-lasting relationships with everyone who walks through our doors.

Admittedly, the fact that you had to wait 45 minutes to speak with a supervisor is not acceptable. We will take the necessary measures to ensure we provide more prompt service in the future - thank you for bringing that to our attention and we apologize for any inconvenience this may have caused.

However, claims that we are fooling people are unfair. We are transparent, we advertise all product conditions on our website, we provide customers with extensive resources, articles and information on how to make one with non-perfect liquidation goods, our team is available 24/7 to respond to customer inquiries and concerns - our doors are always open.

Should you wish to discuss your issue with us further, please do get in touch by phone or email anytime. You can also come in to see us in person if you prefer. We will not be able to refund and take back the goods (as per the Purchase Agreement that was signed) but we can certainly work with you to ensure that you recuperate any significant loss incurred from this purchase on future orders. We are not going anywhere and are always open to rectifying this situation moving forward. We do however, ask that you at least TRY to repair and resell them. You will be surprised to find that there indeed is a market for everything - you just have to be a little creative with it.

In the future, we do strongly recommend that you read any documentation provided about the products before buying them, and listen to any oral instructions being given by the salesperson or auctioneer that may be giving you valuable insight as to the condition of the goods.

Thank you and we look forward to hearing from you.
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