• Report: #712771
Complaint Review:


  • Submitted: Fri, April 01, 2011
  • Updated: Mon, April 11, 2011

  • Reported By: C. V.M — 83401 Idaho United States of America
2520 Industry Way , Lynwood, California United States of America


*Author of original report: Refund

*UPDATE Employee: We will find an acceptable solution

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Our company purchased  four pallets of  customer returns furniture from Via Trading for the first time.
We were trying to be conservative, considering the risks involved in buying costumer returns.
So far it has been the biggest mistake we made as a company. After opening all the pallets we realized that we could not fill up one single pallet with  items worth selling.
90% of the items we bought went straight to the  landfill ,  for some items the cost of repair was higher than the actual value of the item and others were unrepairable .

We contacted via trading, hoping to find a solution and expecting to get at least a  small refund or a percentage of what we spent.
We submitted a list of  damaged items and  photographs as proof.
The Only solution they offer was to give us a discount on our next purchase.  What a Joke!. [continued below]....

I wonder what makes them think  that they can sell you 4 pallets of merchandise and send you
3 1/2 pallets of  garbage , and afterward ask for your business in return with the promise of a discount.

As quoted by another complaint:"They claim that the "Damaged item" are just small scratches and or repairable items. You can make money from.

They also claim over and over e only 5%-15% and as much as 25% damaged. so that would mean that worst case scenario would be 75% of the items would be or could be sold as new. These are their words..

They claim that most of their business come from repeat customers which seems really strange, considering  that it was our first time  buying and after having such a bad experience the only thing  they were willing to do was a discount on a future purchase. Buyer Beware Don't Waste Your Money!!

This report was posted on Ripoff Report on 04/01/2011 03:42 PM and is a permanent record located here: http://www.ripoffreport.com/reports/via-trading/lynwood-california-90262/via-trading-dont-waste-your-time-and-your-money-buyer-beware-lynwood-california-712771. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report


AUTHOR: C. V.M - (United States of America)

After posting  our report we were contacted by Via trading  with a refund offer of 40% of our investment.

We took the offer and got some money back. Considering that  90% of the merchandise went to the landfill,   I doubt it that we'll be able to recover our full investment but i guess that is better  than nothing.

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#2 UPDATE Employee

We will find an acceptable solution

AUTHOR: Jacques - (U.S.A.)


We are in the process of conducting a thorough investigation of exactly what happened in the case of this order.

We sincerely apologize for any disappointment you have had working with us at Via Trading. Customer satisfaction and repeat business IS of utmost importance to us, and we are taking the necessary steps to remedy the situation.

Our sales manager will be in touch with you by early next week to discuss options, and we are confident we will find an acceptable solution for you.

Thank you

Via Trading Management
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