Report: #1306654

Complaint Review: Viator

  • Submitted: Thu, May 19, 2016
  • Updated: Thu, May 19, 2016
  • Reported By: Kendall — Dubuque Iowa USA
  • Viator

    Internet
    USA

Viator Miscommunication leading to missed tour-no refund Playa del Carmen Mexico

Show customers why they should trust your business over your competitors...

 I purchased a tour through Viator.com a few days before arriving in Playa del Carmen, MX. I was happy to receive an email immediately including my voucher for the tour. The tour was called "early access chichen itza tour with private archeologist". After purchasing I noticed that my tour was from cancun rather than playa del Carmen. Not wanting to be charged for making calls out of the US, I emailed their 24/7 customer service hoping to get it figured out as soon as possible. After not hearing from them for almost an entire day, I decided to call. The man said he was able to have me picked up 6:20 AM but I would still have to go with the cancun group. After getting off the phone I received an email stating that my pickup time would be 5:10 AM.

Not sure of what time I again attempted to email with no luck. I then called and asked if I would rather be able to switch to a tour leaving from playa del Carmen the following day and he said that was fine. Knowing that they send an email the night before the tour announcing the pickup time, I waited until 9PM with no email. I contacted customer service and no reply. The next morning (when I was supposed to be going on my tour) they finally emailed me saying that they never had any confirmation of changing the date of my tour. Since it was my last day that I was able to go to chichen itza, there was no possible way of rearranging again. I replied to customer service stating that I would like a refund since they were unable to provide me with the correct pickup time and date. I have not received a reply and do not want to call their customer service since they obviously do nothing to help the situation.

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 05/19/2016 05:45 PM and is a permanent record located here: http://www.ripoffreport.com/reports/viator/internet/viator-miscommunication-leading-to-missed-tour-no-refund-playa-del-carmen-mexico-1306654. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.