Vibrant Threads stealing my money Jacksonville Florida

I also made an order with Vibrant threads, back in Sept. I ordered and opaid for three items but only recieved two. When I emailed in early November, I got a response from a guy named Mitch stating he would contact the supplier and forward a new tracking number. I heard nothing since. I have sent two more emails but the company hasn't bothered to respond to them. A copy of the email discourse is printed below.

Neil Pearce <neilmpearce@gmail.com> Nov 15   to support           Dear Sir/Madam,   I refer to order #5227, which I placed on September 25th. I have received two of the items and I am very satisfied with these.   However,I have not yet received the Hombre Jacket.   Could you please inform me how this order is progressing, and an approximate date of when I can expect delivery?   Thank you.   Sincerely       Nick Romaniuk <support@vibrantthreadsstore.com> Nov 15   to me           Hi Neil!   Thank you for contacting us and sorry to hear about this.   We have forwarded this to our supplier for them to expedite the process of your Hombre Jacket.   Once the tracking number has been generated, we will send it to your email the soonest for your reference.   Thank you and appreciate your patience.   Best Regards, Mitch      ---- On Tue, 14 Nov 2017 17:45:08 -0800 Neil Pearce <neilmpearce@gmail.com> wrote ----       Neil Pearce <neilmpearce@gmail.com> Dec 5   to Nick           Hi Nick,   I still haven't heard anything. Is there any progress?

I baught a jacket off Vibrant threads after having seen a facebook advertisement online.

After ordering this jacket over 5 weeks ago on the 31st October, I have not recieved anything.

I ended up sending an email to their customer support email address saying :

Dear Vibrant threads,

I purchased a coat with you and have now been waiting near to a month for it to arrive.   Please can you confirm where it is currently as the tracking page is limited on updating me on it's whereabouts?   Kind regards,   Since this email I have had no reply whatsoever and now I find I can't get back onto the website as it has been closed down.   I am $50 out of pocket and no sign of getting the jacket, a refund, or even a reply which would be nice.   I fear I have been scammed and have no idea what I can do?

 Dear owner of the company. In case if you refunded my money please send it to me the copy of the bank transfer, because I didn’t receive any money until today. I would remotely comment: I got a answer for my last email in which i ask again my redound to avoid a future issue between us. Your answer was , i quote: Hi Andrea! Thank you for contacting us and we're sorry to hear about this. Since the item is on its way to its final delivery process, we're no longer able to cancel it in our system. Don't worry you are entitled to get a refund. Just simply sent it back to our return address below once you received the item: I received this mail 0ct.25.2017 Pls explain this to me, if you redound my money how come this message?

This customer has already been refunded, and is now defaming me personally. We did not scam him, nor anyone. We have major logistics issues, as told in the emails. My personal name is on there, i am not a wanted criminal, or a scammer. I am a businessman, who didn't expect customers to facebook me. Again, I am not a scammer, everyone who had issues has been refunded. This is not fair to me at all.