Victory Van Lines LLC Worst Moving Company Ever! Internet, Internet

I am a very careful person, and with a move from Annapolis to Easton, Maryland in May of 2011, I interviewed three movers, checked references, and compared the services offered.  Michael Heffernan is a consummate salesman.  Do Not Believe anything he tells you.   He sent his "best professional estimator" (Sherif Yanuzov) to my home to do the estimate.  Sherif was very smooth.  He walked through the entire house, opened all closets, and about a week later I received my estimate.  He told me that my furniture would fill about one-half of a truck and the move would take about 5 hours to pack and load.  Well, he was wrong by 100%.  The furniture filled an entire truck.  

 The movers were the most unprofessional clowns I have ever seen.  They arrived about 1/2 hour late, but then took frequent smoking breaks, and they were not at all coordinated in the packing and loading.  They took an inordinate amount of time to wrap plastic bowls, etc, and then threw all my dishes into big boxes.  Sherif told me that they would move the dressers from the bedrooms with the clothes in the drawers - no need to empty drawers.  The movers said the opposite, and then took 2 hours to pack the clothes, which consisted of throwing everything in big boxes- no organization.  Only one of the three spoke any English.  The other two were Bulgarian, I believe.  This made communication very hard.  As I said, they were absolutely not coordinated, going up and down the steps, starting and stopping in one room and then moving on to another room, and coming back to the first room, all day.  

The move/load took 12 hours!!!  They left supplies (tape, straps) and their water bottles all over my house, and I had to clean up after them (3 large lawn& leaf bags of trash).  The last thing they moved was my digital piano.  They were laughing, scratching their heads, and talking in Bulgarian about how to move it.... does not inspire confidence.  Then they started taking pictures of themselves with their phones, in poses pretending to pick up the piano.  I was so furious that I called Michael Heffernan on the spot, but of course the office was closed because it was close to 9 pm by the time I got them out of my house.

 The next day I called, concerned about the potential overcharge due to the slowness and inefficiency of the movers. The person to whom I spoke was uncaring and totally unconcerned.  I demanded that they send a different crew to unload me.  The unload went better than the packing, although they obviously had never assembled bed frames before, because the beds were crooked, and pieces of the frames were left on the floor. This crew also left personal items in my home, e.g. clipboards, hats, sunglasses, a swiss army knife.  Very very very unprofessional.  And the move, which had been estimated in person at $2925, cost me over $3700.  Do not, I repeat, do not, ever use this company.