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Report: #1405541

Complaint Review: Vidanta/Destinos Unlimited - Scottsdale Arizona

  • Submitted:
  • Updated:
  • Reported By: Karen — Cochrane, Ontario Alabama Canada
  • Author Confirmed What's this?
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  • Vidanta/Destinos Unlimited 15501 N Dial Blvd Scottsdale, Arizona USA

Vidanta/Destinos Unlimited Vida vacations, Nuevo Vallarta, Grand Mayan, Mayan Palace, Sea Gardens, The Bliss Resorts Vidanta, Destinos Unlimited, Vida Vacations misled us - we were scammed! Nuevo Vallarta & Scottsdale Mexico & Arizona

*Consumer Comment: Reply

*Author of original report: Follow-up from author

*Consumer Comment: Product Distinction

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My husband and I went to a timeshare presentation at the Vidanta Grand Mayan Resorts in Nuevo Vallarta in Feb. 2017. We were convinced by the timeshare salesman that hangs out in the Mega store "Mark" that this was a beautiful place and that information would be presented in an honest manner.

We attended the presentation and were shown around, and a number of representatives tried very hard to sell us a timeshare, but we declined. However, we were interested in the prospect of buying in the near future, so after they kept us there for 5 hours hammering away at us, we finally caved and bought a "trial" package. The package was for 3 years and included 1 free week at the Mayan Resort in Nuevo Vallarta, plus 3 Destinos weeks for current usage fees, plus some diamond and adventure weeks, and we paid $2,000 USD.

We made it clear that we were looking at booking our free week and 1 destinos week either the very beginning of January 2018, or Feb or March 2018. We expressed concern of availability because this is high season, but the salemans assurred us - not twice, but 4 times, if not more, that availability would not be a problem because they have access to a large inventory and that we "would not" have any problem booking in to the Mayan Palace Nuevo Vallarta during Jan, Feb, March of 2018. Our salesman and the lady that brought us the contracts, assurred us that our free week and 1 destinos week would be no problem to use to book in Jan - March 2018.

Since the contract states we cannot book greater than 5 months out from the date we wish to us our free week, and destinos week, I called early October 2017 to book for Feb/March 2018. I was told there was absolutely no availability for the free or destinos week, and that to use my free week, I should call beginning of November 2017 to try and book for April. She also stated that I could only use my free week in the off season - April - October. I explained to her that this is not what we were told, that we explicitely asked about using our free week in Jan-March, and she said our contract only allowed us to use our free week in the off season.

I then called back later in the day, and spoke to another agent and tried to book, and she told me there was no availability in Nuevo Vallarta, but that I could book in Sea Garden in Mazatlan, or Grand Mayan in Puerto Penasco in the months of January and February 2018. Since this was a surprise, I told her I would get back to her.

I called the next day, and was told by another agent that my free week could only be used in May - October and there were no other options. I tried explaining to her that our goal was to try out the Grand Mayan in Nuevo Vallarta with the original thought to purchase if we liked it, but she just kept repeating that we could not use our free week.

I then called customer service and explained that we were told we could use our free week to experience the resort we were interested in buying in, but the lady just kept saying there was no availability and we could not use our free week in the winter months. That was the extent of their customer service.

We were lied to during the sales, and what we bought was clearly mis-represented to us since we very clearly asked if we could use our free week during the winter months - and were assured there would be no problem! We were scammed - shame on Vidanta, Destinos Unlimited, and Vida Vacations as we were a potential customers - but certainly would not deal with companies that scam people as their business. All we want is to use our free week and 1 destinos week in Feb/March in Nuevo Vallarta to see if we would like to own in that location - during the time we would use the timeshare if we actually bought. We would like our $2,000 back or get to use our 2 weeks in Feb/March 2018.

This report was posted on Ripoff Report on 10/11/2017 08:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vidantadestinos-unlimited/scottsdale-arizona-85260/vidantadestinos-unlimited-vida-vacations-nuevo-vallarta-grand-mayan-mayan-palace-sea-1405541. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 Consumer Comment

Reply

AUTHOR: Deby - (United States)

POSTED: Monday, November 06, 2017

It is always best to hire someone skilled to do so, unfortunately in most cases these companies dedicated to cancel timeshares usually cheat for the second time to their customers since they are vulnerable and desperate. If you are thinking of hiring them you just have to make sure you do not have to make any payment upfront ... I found these articles that speak precisely about this, you should read them, that might help you to resolve many doubts:


timesharescam . com / blog / 46-timeshare-cancellation-or-donation-should-not-cost-you-anything-upfront/


timesharescam . com / blog / 158-how-to-cancel-a-timeshare/


I hope you can solve your problem, good luck!

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#2 Author of original report

Follow-up from author

AUTHOR: - ()

POSTED: Wednesday, October 25, 2017

This issue has been satisfactorily resolved.

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#1 Consumer Comment

Product Distinction

AUTHOR: Pablo NLV - (USA)

POSTED: Monday, October 16, 2017

It appears that the Customer Service Representatives are providing contradictory information.  Vida Vacations sells a diversified product line, and each product has rules and procedures for redemption.  At times you may request a certificate/voucher redemption within the time provided, and the certificate/voucher may not be redeemable.  For example, you mentioned November (but you didn't state when in November).  There are many Americans who come to Vidanta properties for Thanksgiving.  These guests use their registered week.  As the resorts are full during certain weeks, no certificates/vouchers can be honored.  The purpose of providing these certificates/vouchers are: (1) to fill the resort closer to capacity; and (2) to provide revenue to the developer.  

You need to learn the system, and I think Vida Vacations has a responsibility to teach each of us the system.  Unfortunately, "owner updates" is a cryptic term for "sales presentation."  Vida Vacations needs to develop a "Vida Vacations 101" course, where during a 60 minute presentation you are provided all the rules & procedures for maximizing your plan benefits.  After participation in the presentation (which should include a Q&A session), you should given the PowerPoint presentation in an email attachment.  In addition, Vida Vacations should develop a refresher course, maybe a 15 minute presentation, where key points are covered.  It is wrong for Vida Vacations to treat every question as an opportunity to generate another upgrade sale.  These refresher educational modules could contain a final slide or 2 illustrating the advantages of an upgrade (but the decision whether to meet with a sales representative should be the Member's decision).  

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