Report: #974027

Complaint Review: VIDEO UNIVERSE

  • Submitted: Mon, November 26, 2012
  • Updated: Wed, December 26, 2012
  • Reported By: Amanda — Columbus Georgia United States of America
  • VIDEO UNIVERSE
    24 Southwest 8th Street
    Miami, Florida
    United States of America

VIDEO UNIVERSE HOLLYWOOD BLOCK Sent a bootlegged copy of a DVD and that all scared and messed up anyway. No receipt, no return label nothing came with the DVD but a piece of crap DVD. Miami, Florida

*UPDATE Employee: REFUNDS ARE EASY!

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The first email I received was from video universe and all it contained with the order number and my address. Informed me I would be charged $19.95 for the DVD and $4.95 for the shipping for a total of $24.00. I was assuming I was receiving a new copy, not bootlegged copy, of the DVD. THe next email I received was from Hollywood Block with a reference number and the total, $24.00. I want my money back! They can have this piece of crap DVD back!!
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This report was posted on Ripoff Report on 11/26/2012 05:10 PM and is a permanent record located here: http://www.ripoffreport.com/reports/video-universe/miami-florida-33130/video-universe-hollywood-block-sent-a-bootlegged-copy-of-a-dvd-and-that-all-scared-and-me-974027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

REFUNDS ARE EASY!

AUTHOR: Customer Service - (United States of America)

Hello,

If you are dissatisfied with your purchase, simply provide your Confirmation # for a refund or replacement.

Best Regards,

Customer Support

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