• Report: #839251
Complaint Review:

vidgits.com video advertising

  • Submitted: Tue, February 14, 2012
  • Updated: Sun, April 01, 2012

  • Reported By: TSS — Philadelphia Pennsylvania United States of America
vidgits.com video advertising
Internet United States of America

vidgits.com video advertising video advertising never finished their job Internet

*General Comment: Vidgits, the unethical swinger haven......

*REBUTTAL Owner of company: gRIDDLE?

*Consumer Comment: Vidgits is Not a Rip Off

*Author of original report: Re: to Business Income

*General Comment: Business Income

*Author of original report: According to BBB vidgits.com are not accredited

*Author of original report: Facts about this case!

*UPDATE Employee: The Facts

*UPDATE Employee: Less Than 1% Complaint Ratio

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I can't say that I am not disappointed with their service. I am trying to summarize how many times I was told that my campaign was "..Almost ready couple more days, we are waiting for Google approval...". It was over 6 weeks before they confirmed movie for publishing. They never finished my social website which was part of the deal. I realized that after sending my complains to visgits.com, my campaign views dropped to double digits, with 0% of CTR . That explains a lot. I guess they just crossed up my campaign. I can't say that I wasn't surprised when their Associate told me over the phone that I have to pay $149 to own my campaign video, don't you think it's a lot, specially after charging me $299 and not even finishing job. It's been over 2 months and they never gave me my money back or either closed my account like I asked. I'm going to contact my attorney and do the best I can to fight this scam.

This report was posted on Ripoff Report on 02/14/2012 07:39 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vidgitscom-video-advertising/internet/vidgitscom-video-advertising-video-advertising-never-finished-their-job-internet-839251. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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3Author 5Consumer 1Employee/Owner
Updates & Rebuttals

#1 General Comment

Vidgits, the unethical swinger haven......

AUTHOR: Anonymous - (United States of America)

    Simply google, Elocal scam, who are the owners, google Pepper Bottle scam, then Google, JHE marketing, then google Green lead tree, then pixel fish, read from the customers perspective...then decide for yourself.
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#2 REBUTTAL Owner of company


AUTHOR: Anonymous - (United States of America)

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#3 Consumer Comment

Vidgits is Not a Rip Off

AUTHOR: griddle - (United States of America)

I signed up my fiance for her art business, I have a degree in advertising so when I was approached with this offer I got it immediately. My sales person was very knowledgeable, he answered questions and was completely honest. I was never once told I was guaranteed business, he just explained that they are able to target consumers and direct them to my website. Obviously, if my website converts it will bring in qualified leads. I built my fiances website www.bestcustomart.com (it redirects to www.temeculatattoo.net), previously we were getting an average of 7 contacts a month. Now we are getting an average of 30 leads a month, generally we have a 95% closing ratio. This is due to the nature of our business, i'm sure that other industries may be different.  I've built 3 business's myself, I work hard and I keep up with programs that will boost my profit margin even a little bit. I'm not saying Vidgits is the only marketing tool you need, but it's a way to brand your business while getting some good return on investment. I will point this out, I did all my SEO for this website myself. I am on on the very first page of google, look for yourself type in temecula portrait artist, temecula tattoo artist, temecula pet portraits, temecula tattoo artist. We had many views before Vidgits, now it seems like the people visiting my site are actually looking for our services rather than browsing. The only reason I am writing this review is to show that Vidgits does work, it's funny to me that business owners looking for that golden ticket are actually horrible business owners. To be successful you need to brand your business, focus on the right radius, get in front of qualified prospects, period. If you don't understand this please keep your comments to yourself about great companies like this. Just because you heard what you wanted to hear, did not do your due diligence don't open your mouth. Plus it takes an average of 90 days to see and track any real results with any marketing program. Also, I do all my SEO myself for $40 a month with result. So, maybe if you were smart you could stop paying SEO companies hundreds a month and place your money on programs that work.
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#4 Author of original report

Re: to Business Income

AUTHOR: TSS - (United States of America)

I had campaign running in PA. For 10,000 views ($299.00) I had less than 150 clicks. YES only 150 clicks according to them, but on google I had only 50. NOBODY CALLED !

These video marketing campaigns... no matter how promising they sound... really never catch on.. when you're watching videos on Youtube and such, no one really pays attention to the advertisements at the beginning... especially not a little home grown video made on Animoto like they use.. then just add voiceover using Adobe Permiere or After Effects. 
Be careful with them They upset lot of customers find that on http://www.trustlink.org/Reviews/Vidgits-LLC-206438506. They are claiming A+ rating on BBB but guess what? According to BBB Vidgits.com is not accredited with them. You can find proof on this forum and picture taken on BBB website. 

Good luck to you and do your homework well before signing with Vidgits.com 
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#5 General Comment

Business Income

AUTHOR: Kescher3 - (United States of America)

I received a phone call from Vidgits asking to do business. What state are you in? They said they are just rolling out to NJ. Also, did anyone who clicked on your ad call your business? Did your profits increase slightly?
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#6 Author of original report

According to BBB vidgits.com are not accredited

AUTHOR: TSS - (United States of America)

Vidgits.com is to young to have BBB accreditation BBB requires min 1 year from opening the company to get accreditation!

That is their policy.  AS of 2/24/2012 Vidgits is not BBB ACCREDITED Business

Please check the picture 
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#7 Author of original report

Facts about this case!

AUTHOR: TSS - (United States of America)

on 10/24/2011 I received first phone call from Patrick M. from Vidgits.com
I was told: $299 set ip/first month - 10,000 views FREE SOCIAL PAGE INCLUDED !

on 12/12/2011 I have opened account

on 12/16/2011 EVENING I have received 15sec video (made on Animato with added voiceover using Adobe Premiere or After Effects) and a short message that approval takes 3-5 days.

Same day 34min later I requested to change 4 photos that I included in the email. - NO RESPOND FROM VIDGITS.com

on Monday 12/19/2011 I sent another email to double check if they got my pictures


on 12/27/2011 I sent another email to double check if they received everything? NO RESPOND FROM VIDGITS.com

3 DAYS LATER on 12/30/2011 I received email from them (14 DAYS AFTER) saying that they are short in staff!

on 1/02/2012 They called me asking me If I could send them pictures again, so I did within one hour

on 1/03/2012 They sent me complete new video I gave my confirmation same day, at perhaps recorded line I asked when are they going to do my SOCIAL WEBSITE - their answer "AFter submitting this new video please give us couple days"

on 1/17/2012 I've been still waiting for google approval (14 DAYS AFTER MY APPROVAL - I WAS TOLD 3-5 DAYS)

on 1/19/2012 FINALLY AFTER 16 DAYS MY VIDEO CAMPAIGN IS RUNNING - so I asked them again where is my social website "we still working on it"

on 1/23/2012 I asked if I can have the video - I WAS TOLD that it is going to cost me $149 WHAT?, apparently they still were working on my SOCIAL PAGE - IT IS A JOKE HOW LONG YOU CAN WORK ON THE SOCIAL PAGE????

SAME DAY I REQUESTED CANCELLATION - I have not received confirmation
and my campaign was still running!!!

I called them - vidgits did not call me back 

FINALLY week later  I had a phone call from Vidgits.com perhaps on recorded line  saying that "they are very sorry and will stop my campaign also due to not finishing my social website I will get partial refund, but they will call me next day with details" THEY NEVER DID, NEVER CALLED ME BACK



ON the beginning on Feb 2012 I sent them email saying that I will contact my attorney,
Next Couple of days I received email with account cancelation but still I NEVER received MY PARTIAL REFUND DUE TO NOT FINISHING MY SOCIAL WEBSITE!!!

Former employee contacted me and verified couple things and how unethical business practice this company represents!!!


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#8 UPDATE Employee

The Facts

AUTHOR: NormP - (United States of America)

It is with true concern that we address this complaint. Vidgits has amassed more than 1000 clients and continues to grow as a result of our commitment to delivering true value and service to our clients.  This company became a client of Vidgits on December 12th 2011 having purchased a 10,000 views package for $299.00 monthly. 

A welcome aboard email was sent December 12th and was followed with a phone call December 13th that resulted in a successful contact.  The initial video ad was completed and both an approval call and email were sent December 16th.  Video ad went live with Google on December 19th but was placed on hold after a second video edit request came from client via email December 20th. 

This client requested that images be replaced with new ones he would provide.  After receiving a high resolution logo and four new images from the client a second video ad was completed Jan. 3rd
2012 and the corresponding email and phone call notifications were performed.  The client reviewed and then approved the video January 4th 2012. 

The 10,000 view package includes production of a custom video ad.  In this case the client refers to delivery timelines contained within a contract he had with Vidgits.  Vidgits prides ourselves on our
performance and results model and as such we only offer month to month agreements.  There are no promised delivery timelines of our custom videos as both the content and approval are
dictated by our clients.  In this case the initial video ad took only 4 days. 

The video ad was then submitted to Google for approval.  Google approved the revised video ad and the guaranteed views began occurring January 18th 2012.  The final views were achieved February 15th 2012 totaling 10,265 with an overall Click through Rate (CTR) of 1.46%. These
results are reported to us by Google directly. 

The client cancelled the account January 24th 2012.  No additional billing took place and no
refund is warranted based our creation of a custom video ad (at no charge to the client) along with the delivery of the guaranteed views. 

As is clearly evidenced above we maintain regular contact with our clients logging each and every interaction in our internal system.  Phone calls are not only logged but have emails sent to confirm conversations at specific intervals throughout the process. 

It is extremely rare and disappointing when a customers experience with Vidgits is such that they feel compelled to issue a complaint but that said Vidgits takes great pride in our A+ BBB rating.  We have had a complaint ratio of less than 0.5% as any interested party would see by visiting our BBB listing.
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#9 UPDATE Employee

Less Than 1% Complaint Ratio

AUTHOR: NormP - (United States of America)

Vidgits has amassed more than 1000 clients and continues to grow as a result of our commitment to delivering true value and service to our clients.  We have a complaint ratio of less than 1% as any interested party would see by visiting our BBB listing.  It is rare and disappointing when a customers
experience with Vidgits is such that they feel compelled to issue a complaint but that said Vidgits takes great pride in our A+ BBB rating.  

It is difficult for us to determine if complaints like these are sincere and not another competitor trying to damage our good company name when the individual doesnt provide their company information.

If this is a real client wed be happy discuss this situation in an attempt to resolve it.  I encourage you to reach out to me directly at norm@vidgits.com or call 877-543-6584 x102.
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