Complaint Review: Vinesse - American Cellars Wine Club - Westlake Village California
- Vinesse - American Cellars Wine Club 822 Hampshire Road, Suite E Westlake Village, California United States of America
- Phone:
- Web: www.vinesse.com
- Category:
Vinesse - American Cellars Wine Club Misleading and questionable Westlake Village, California
*UPDATE Employee: wine tote and credit issued to customer
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I joined Vinesse in June of 2009. The shipments were supposed to arrive approximately every other month. As a reward for joining I was to receive a Wine tote with the third shipment.
I received 5 shipments between June 12th and September 27th. With the September shipment I received a card on which I could choose my gift for joining. I chose the gift mailed the card in and never received it.
In October I received a bill for a membership fee that they would have to impose. This fee was not disclosed when I joined. With that bill was also included a coupon for a future purchase. I used this coupon in October on a purchase, was charged the membership fee in a separate billing and never recieved another shipment of wine after that.
Upon calling on January 20th, I was told that I must have never received the letter they sent that indicated they could no longer ship to Pennsylvania. When I asked for a refund of the membership fee I was told that the fee I paid in October was for June 2009 through the date of the last shipment so I was not eligible for a refund.
I requested a cancellation of my account which they said they took care of so if they ever do ship to Pennsylvania again - I won't be buying from them.
Bottom line - I think they have some shady communication practices and don't always follow through (ie: free gift for joining)
This report was posted on Ripoff Report on 01/20/2010 01:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vinesse-american-cellars-wine-club/westlake-village-california-91361/vinesse-american-cellars-wine-club-misleading-and-questionable-westlake-village-califor-557424. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
wine tote and credit issued to customer
AUTHOR: acameron@vinesse.com - (U.S.A.)
SUBMITTED: Friday, January 22, 2010
At Vinesse, we are only satisfied when our customers are and we apologize for any confusion regarding the membership. We have packaged up a wine tote and the package delivered to the customer today, 1/22/2010. In addition, the membership fee has been credited to the customer. The account has been canceled and there are no additional wine shipments that will be sent to the customer.
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