• Report: #456904
Complaint Review:

Vinesse - American Cellars Wine Club

  • Submitted: Sat, May 30, 2009
  • Updated: Sat, May 30, 2009

  • Reported By:Las Vegas Nevada
Vinesse - American Cellars Wine Club
830 DenBeste Ct. Windsor, California U.S.A.

Vinesse - American Cellars Wine Club Duplicate Order, Mistaken Billing, Additional Items/Shipments Added, Consumer Fraud? Windsor California

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

Very similarly to a similar posting on RIPOFF, I enrolled through a promotion via trusted American Airlines. I received the 6-bottle shipment for which I had enrolled. I also received a 12-bottle shipment that perhaps I had ordered, but two days later a SECOND 12-bottle shipment arrived. I telephoned and the clerk looked up my account and said in essence "Oh, there was a mistake, I think you got some free wine" ... however, my credit card had been charged.

I wrote to them (and they acknowledged receipt on 15 April) but have not yet received a reply, or a credit. A customer service representative called today, mostly on a sales call to get me interested in other programs, but I took that opportunity to ask her about the challenges and she also looked up my records, confirmed that "Vinesse" and "American Wine Cellars" are all part of a large consoritum of wine clubs, that they had recieved my letter, that they had just sent a "bonus" (but to be paid for) shipment which was in addition to my Club enrollment.

I am thinking this is a big scam and am not at all happy with this company.

The prior reporters' comments about the alleged "Free" gift are also well said, one does not receive the promised gift one selected during enrollment, one gets a card to select a gift at a later date.

Las Vegas, Nevada

This report was posted on Ripoff Report on 05/30/2009 01:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vinesse-american-cellars-wine-club/windsor-california-95492/vinesse-american-cellars-wine-club-duplicate-order-mistaken-billing-additional-itemss-456904. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Vinesse - American Cellars Wine Club

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?