Report: #665467

Complaint Review: Viore Televisions / Encompass Service

  • Submitted: Thu, November 25, 2010
  • Updated: Thu, November 25, 2010
  • Reported By: Sean — Worcester Massachusetts United States of America
  • Viore Televisions / Encompass Service
    420 Lexington Ave, Suite 2739, NY. NY
    New York, New York
    United States of America

Viore Televisions / Encompass Service Viore, Encompass , Encompass Group Affiliates Inc.. Defective Product, Defective Service Provider, Run-a-round games galore New York, New York

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Less than a year ago, I purchased a Viore 32" flat-screen at Walmart.  The picture stopped working 12 days ago.  I called the service number and they told me I needed Return it to Walmart. to furnish proof of purchase. I told them I doubted that, it was outside of the 90 day period for exchange.  They told me I had to.  I emailed Walmart Service with my sales slip, claim number and what I had been told.  Walmart returend that email right away with a note to call Viore/Encompass back, it was all straightend out.  Viore/Encompass asked for my proof of purchase, I submitted my receipt via email and was given a service number.  They told me they would call with contact info for a service provider in my area.  I didn't hear from them for  a couple of days, so I called.  The told me they would call back.  They didn't.  I called again and was given a phone number of a local service company ( Bay State Television Repair) and a service number. I called and the owner answered, he had no clue as to what I was talking about, but he took the information and the customer service number for Viore/Encompass.   He returned my call the next day telling me he has no idea who these people are and I should try a supervisor or manager.   I called back, they told me they would find a new provider and call me back right away.  After 2 days, I emailed them, they responded with a number for a new provider.  I called the number, it was out of service.  I replied to the email that it was a dead number and I would file a complaint if they didn't act soon.   They didn't.
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