• Report: #1129656
Complaint Review:

VIP Auto Care

  • Submitted: Mon, March 10, 2014
  • Updated: Mon, March 10, 2014

  • Reported By: Mark — Watauga Texas
VIP Auto Care
11063 Denton Drive Dallas, Texas Dallas, Texas USA


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VIP Auto Care out of Dallas has (and continues) to practice deception by knowingly and maliciously deceiving consumers. First, it is true...they will charge you for towing even if you have work performed there. Secondly, they will not write you a complete estimate to perform work and ask for your approval. Thirdly, do not and I repeat do not even think about getting their repair financing. These people must think that we are all ignorant fools and that we do not know the laws that govern this land...well I do. I know that they have violated at least 2 laws. Their financing isn't financing. Its a scam. They are a scam. I have already had their work reviewed by multiple sources and have confirmed that the work they did was unprofessional, sub-par and unworthy of the $8,800 I was being charged. As a matter of fact, one shop quoted me something tto the tune of $1500 for the amount of work to be performed. Another said that the work they did will cause the fender well to rust and render it useless within a few short years and comprimise the fender. This is not a respectable garage. It is people like VIP Auto Care and their representatives who make consumers distrust and hate repair shops. They will take advantage of consumers and they will not hesitate to ruin your financial life without consideration for your family. I was quoted $5,700 in finance charges for repairs! And I asked many, many times (in the 6 weeks they had my vehicle) what the terms and conditions were as it relates to financing. I was never told. It was only after I was separated from my title and cash that they revealed the finance charges. Take it or leave it. You have no choice. I can't wait to read what they will reply. They may reply that they 'made my truck a priority" but it took 6 weeks to repair what other shops have quoted anywhere from 10-14 days. I was charged $800 for "paint and supplies' for a hood and a fender. These people are crooks and deceptive. Do not trust them and do not let them tow your vehicle. You will regret it

This report was posted on Ripoff Report on 03/10/2014 02:14 PM and is a permanent record located here: http://www.ripoffreport.com/reports/vip-auto-care/dallas-texas-75229/vip-auto-care-giovanni-and-yujara-violated-consumer-protection-laws-by-deception-dallas-t-1129656. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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