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Report: #389904

Complaint Review: VIP Petcare Services - Walnut Creek, Pleasant Hill, Alameda, Antioch, Berkeley, Ben California

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  • Reported By: San Francisco California
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  • VIP Petcare Services 10342 Old Redwood Hwy, Windsor, California 95492-9208 Walnut Creek, Pleasant Hill, Alameda, Antioch, Berkeley, Ben, California U.S.A.

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Warning!
VIP Petcare Services is dangerous to your pets! They over-vaccinate, vaccinate inappropriately, vaccinate when the cat/dog isn't old enough, give vaccinations that aren't requested by the owner, give vaccinations that should not be given and aren't needed - DO NOT USE THIS COMPANY IF YOU WANT YOUR PET TO LIVE AND BE HEALTHY.

My personal experience is a terrible one - with disastrous consequences. They don't care about the animal, they purely care about MONEY. They try to give as many vaccinations to your pet as they can - to make more money. This company is entirely greed-driven. And the vaccinations they are giving can be extremely harmful and toxic to cats/dogs - especially in the manner they are giving them.

Warning! If you want a healthy, happy animal and love your pet - do NOT bring them to VIP. They should have been put out of business a long, long time ago.

Climber
San Francisco, California
U.S.A.

This report was posted on Ripoff Report on 11/10/2008 07:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vip-petcare-services/walnut-creek-pleasant-hill-alameda-antioch-berkeley-ben-california-94592/vip-petcare-services-dangerous-to-pets-toxic-do-not-use-this-company-warning-walnut-389904. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
9Consumer
0Employee/Owner

#9 General Comment

Wonderful Alternative to the Money Pit Vet's Office

AUTHOR: Robert - (United States)

POSTED: Sunday, April 01, 2018

We took our new puppy to the VIP VET a couple of days ago.  It was a wonderful experience for our dog and for us.  We wern't pressured into buying a bunch of stuff.  You could tell they loved the pets.  It was fast and efficient and her heartworm medication will be sent to the house.

What a great business model this is.  One of the things I wasn't looking forward to in owning our new dog was dealing with all the BS associated with the VETs office.  It seems all they want to do now is sell you a bunch of stuff in order to make their next boat payment.

This person obviously has an axe to grind somewhere.  The company reached out but he never replied.  I wonder what Vets office he works at! 

 

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#8 Consumer Comment

I love VIP Pet Care

AUTHOR: Hope - (USA)

POSTED: Monday, July 04, 2016

 I have been using VIP Pet care for years now. They are extreamly nice and gentle. I have Weimaraner's and am very selective in who touches my dogs and puppies. I prefer to use them to microchip all my pups as their program is even better then the vets and my clients love it. I do pay more but it's worth it!! I have used them for rabies, microchipping and the vet packs along with fecal testing. I do use my regular vets for inspections. Not once has anyone tried to over sell anything. Infact we use them so much in our town they now come to TC every Sunday and have huge huge lines. This is not just your back yard dogs but high end breeds and breeders of show stock. Think about it, it's safer then the vet half the time as most people bring their dog to the vet cause it's sick...great place to bring a healthy dog in. As for the comment on shots under age, I wouldn't go there as all your rescue, SPCA ect not only worm wrong, give shots wrong but they fix them way to young, many as pups..so I would put the comments in check. I also get everyone to use VIP Pet care also...no one has ever had a problem...we did almost loose a pup from a vet facility giving the shots wrong, so they too use VIP Pet care now!

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#7

VIP has always been great

AUTHOR: anonymous - (USA)

POSTED: Tuesday, September 08, 2009

I have been using VIP's mobile clinic for years now, and they've been nothing but great. As to vaccinating too young/over vaccinating, I've brought in 8 week old puppies, which is the usual age for first vaccinations, and been reccommended by the VIP vets to wait another week since the puppies were so small (chihuahua/mini dachshunds), they might have a reaction. They do care about the animals! Someone who had one of the siblings of the puppies got her shot combo at 8 weeks elsewhere and had a reaction (swelling, sluggishness) but at the advice of VIP I waited another week with mine and they had the same combo and were fine! They were clean, sterile, and have been very nice to all my dogs. They've never tried to sell anything, give us coupons for our next visits, and never give anything we didn't ask for.

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#6 Consumer Comment

This complaint doesn't actually say anything at all - what happened

AUTHOR: Devilsadvocate4education*just My Opinions* - (U.S.A.)

POSTED: Wednesday, January 28, 2009

*They over-vaccinate - how so, meaning what?
*vaccinate inappropriately- how so, meaning what?
*vaccinate when the cat/dog isn't old enough - what and when?
*give vaccinations that aren't requested by the owner - what does this mean, alot of shots are in combinations. If you only want particular ones, you request it and make sure they single individual doses
*give vaccinations that should not be given and aren't needed - like what?
*They try to give as many vaccinations to your pet as they can - to make more money. This company is entirely greed-driven. - how did you come to this conclusion?
*And the vaccinations they are giving can be extremely harmful and toxic to cats/dogs - especially in the manner they are giving them. - what does that mean?
what vaccines, how do you believe they are harmful, and in what manner are they giving them?
*My personal experience is a terrible one - with disastrous consequences. - what happened?
Please let us know what happened in detail, and why you think it was wrong, and how you came to those conclusions. Did you do any research on vaccines BEFORE whatever happened, happened to you?

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#5 Consumer Comment

VIP Vaccinations is great.

AUTHOR: Hateripoffs - (U.S.A.)

POSTED: Wednesday, January 28, 2009

I've been using VIP for years. Their vets are responsible and careful as are their aid/techs and front desk people. They ask for the pet's age, condition and vaccination history along with the checklist to select your vaccines and anti-flea/anti-parasite meds from. They take blood tests for heart worm. I've never had a front desk person try to up-sell me on vaccines or meds. It's a responsible and responsive business.
You can ask questions about your dog when the veterinarian is examining the dog, before he or she administers the vaccines. The vets at VIP work for years, usually following the same route of stores. So you can get to know your vet. But it isn't a full service vet.
You should still determine ahead of time what local vet is honest and reasonable so that you will have them available for emergencies. This vet gets a well doggie visit to start the relationship.

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#4 UPDATE Employee

VIP Petcare Services rebuttal

AUTHOR: Devan P. - (U.S.A.)

POSTED: Wednesday, November 26, 2008

My name is Devan and I am an employee of VIP Petcare Services. Every complaint and claim listed in the above report is completely false. VIP Petcare Services has a long record of vaccinating pets according to vaccine guidelines and age recommendations. We have licensed California Veterinarians administering the vaccines and services to help ensure that no pets are given too many vaccinations or unnecessary vaccinations. Our vaccines come from the top manufacturers in the country (Merial, Pfizer, etc.) and are stored according to state-regulated guidelines. We are closely scrutinized by the Veterinary community. If we ever encounter a vaccine reaction from a client, our on-call Veterinarian advises them on how to handle the reaction and all vaccine reactions are reported to the vaccine manufacturer for quality control. It should be noted that we have the explicit support of almost every animal shelter and animal rescue agency in Northern California because we provide an essential low-cost petcare service to the residents of this state.

If this person's claim is true, then I ask them to call me at our main office 1-800-427-7973 or email me at Devan@happypet.com and tell me their story personally. If one of our vaccines or one of our staff members has caused a problem, then we need to address that. We can only help solve a problem if we know who you are!

If anyone would like to discuss our company or our clinic procedures, feel free to call me at 800-427-7973.

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#3 UPDATE Employee

VIP Petcare Services rebuttal

AUTHOR: Devan P. - (U.S.A.)

POSTED: Wednesday, November 26, 2008

My name is Devan and I am an employee of VIP Petcare Services. Every complaint and claim listed in the above report is completely false. VIP Petcare Services has a long record of vaccinating pets according to vaccine guidelines and age recommendations. We have licensed California Veterinarians administering the vaccines and services to help ensure that no pets are given too many vaccinations or unnecessary vaccinations. Our vaccines come from the top manufacturers in the country (Merial, Pfizer, etc.) and are stored according to state-regulated guidelines. We are closely scrutinized by the Veterinary community. If we ever encounter a vaccine reaction from a client, our on-call Veterinarian advises them on how to handle the reaction and all vaccine reactions are reported to the vaccine manufacturer for quality control. It should be noted that we have the explicit support of almost every animal shelter and animal rescue agency in Northern California because we provide an essential low-cost petcare service to the residents of this state.

If this person's claim is true, then I ask them to call me at our main office 1-800-427-7973 or email me at Devan@happypet.com and tell me their story personally. If one of our vaccines or one of our staff members has caused a problem, then we need to address that. We can only help solve a problem if we know who you are!

If anyone would like to discuss our company or our clinic procedures, feel free to call me at 800-427-7973.

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#2 UPDATE Employee

VIP Petcare Services rebuttal

AUTHOR: Devan P. - (U.S.A.)

POSTED: Wednesday, November 26, 2008

My name is Devan and I am an employee of VIP Petcare Services. Every complaint and claim listed in the above report is completely false. VIP Petcare Services has a long record of vaccinating pets according to vaccine guidelines and age recommendations. We have licensed California Veterinarians administering the vaccines and services to help ensure that no pets are given too many vaccinations or unnecessary vaccinations. Our vaccines come from the top manufacturers in the country (Merial, Pfizer, etc.) and are stored according to state-regulated guidelines. We are closely scrutinized by the Veterinary community. If we ever encounter a vaccine reaction from a client, our on-call Veterinarian advises them on how to handle the reaction and all vaccine reactions are reported to the vaccine manufacturer for quality control. It should be noted that we have the explicit support of almost every animal shelter and animal rescue agency in Northern California because we provide an essential low-cost petcare service to the residents of this state.

If this person's claim is true, then I ask them to call me at our main office 1-800-427-7973 or email me at Devan@happypet.com and tell me their story personally. If one of our vaccines or one of our staff members has caused a problem, then we need to address that. We can only help solve a problem if we know who you are!

If anyone would like to discuss our company or our clinic procedures, feel free to call me at 800-427-7973.

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#1 UPDATE Employee

VIP Petcare Services rebuttal

AUTHOR: Devan P. - (U.S.A.)

POSTED: Wednesday, November 26, 2008

My name is Devan and I am an employee of VIP Petcare Services. Every complaint and claim listed in the above report is completely false. VIP Petcare Services has a long record of vaccinating pets according to vaccine guidelines and age recommendations. We have licensed California Veterinarians administering the vaccines and services to help ensure that no pets are given too many vaccinations or unnecessary vaccinations. Our vaccines come from the top manufacturers in the country (Merial, Pfizer, etc.) and are stored according to state-regulated guidelines. We are closely scrutinized by the Veterinary community. If we ever encounter a vaccine reaction from a client, our on-call Veterinarian advises them on how to handle the reaction and all vaccine reactions are reported to the vaccine manufacturer for quality control. It should be noted that we have the explicit support of almost every animal shelter and animal rescue agency in Northern California because we provide an essential low-cost petcare service to the residents of this state.

If this person's claim is true, then I ask them to call me at our main office 1-800-427-7973 or email me at Devan@happypet.com and tell me their story personally. If one of our vaccines or one of our staff members has caused a problem, then we need to address that. We can only help solve a problem if we know who you are!

If anyone would like to discuss our company or our clinic procedures, feel free to call me at 800-427-7973.

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