Report: #1077656

Complaint Review: Virgin Mobil USA - Select State/Province

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Ripoff Report is Xcentric Ventures

Submitted: Wed, August 21, 2013
Updated: Wed, August 21, 2013
Reported By: pandelamer — monticello Maine

Author Not Confirmed

Why?

Virgin Mobil USA Select State/Province USA

Phone:
Web: https://www1.virginmobileusa.com
Category: Cellular Phone Companies

Virgin Mobil USA theft of money internet

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How do you spell theft in this electronic world

that would be VIRGINmobilUSA

my account was canceled on 6/13/2013. I received no notification of the cancellation via email, despite having received 3 emails in 2013 from them regarding

a change in Terms and Conditions
2 notifications of my changing the credit card associated with the account

or postal mail

below is the list of events

Please note I had used this service since 2004 so when I say their website is held together with chewing gum I mean it. IO lost track of how many times I could not access the site to change a credit card or other attempts at more mundane tasks

1.. I was lied to when told it was being escalated - sally I believe her name was on 8/19/2013

glad I didn't give them my grandsons phone number

they had said they were going to credit his account with my old balance

2.. only form of attempting to let me know the account was to be canceled was text message

they know they do not cover the entire USA

and

4.. they sent me an email on 4/12 informing me of a change in the terms and conditions

5.. they sent me an email on 2/6/2014 saying I had added a card to the account

6.. they sent me an email on 1/31/2013 saying I had added a credit card as well

don't get me going about how impossible their website is to add a credit card

7.. they say my account was not paid by 4/13/2013 and was canceled on 6/13/2013

supposedly I spoke to a supervisor Lilliam, on 08/20/2013, who had called regarding my response to the support case I filed Online prior to my call on the 19th. Silly me I thought they were actually calling back as. I was told on the 19th. they would be. She refused to pass me up the line so I said goodbye. I guess they are trained to really tick you off because she said "Thank-you for choosing Virgin Mobile" all I did was hang-up

This report was posted on Ripoff Report on 08/21/2013 04:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/virgin-mobil-usa/select-stateprovince/virgin-mobil-usa-theft-of-money-internet-1077656. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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