Virgin Mobil Unusable phone for over a week and no support San Diego California

My son had a Virgin Mobile Phone and bought a different one the end of January. We called Virgin and got everything transferred to the new phone. Everything went great for a week and then AMAZANINGLY on 2/1/2008 the phone quit working. I thought it was because they didn't charge me for minutes, checked and found they had charged my credit card. Called support service they had me re activate the phone and I had to wait at least 4 hours before I could call back. This went on every day for 5 days. Then I got someone new and she said it was because I didn't have a cash balance...wait a minute I pay for a month of minutes and I have to have a cash balance too!! That also did not work. They did an investigation nothing happened. They ended up sending a new phone, that I just received...guess what...it can't be activated now either and they have put in for another investigation which means another 3 days I have to wait. Meanwhile they have my money for the month of February free money for them and I can't use the phone!!! Something is terribly wrong with this company. So now I wait for these 3 days to be up before I can call them again. Will keep everyone posted on whether or not we ever get the phone working.

Terri
Bloomington, Minnesota
U.S.A.