• Report: #710349
Complaint Review:

Virgin Mobile / Sprint

  • Submitted: Fri, March 25, 2011
  • Updated: Wed, April 06, 2011

  • Reported By: John — Mesa Arizona United States of America
Virgin Mobile / Sprint
Internet United States of America

Virgin Mobile / Sprint MiFi rip off, Internet

*Consumer Comment: Completely agree!

*Consumer Suggestion: Their customer service

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I purchased a MiFi2200 from Radio Shack because it advertised on the packaging "Unlimited 3G Internet Just $40/Month". I have read every word on the package several times and nowhere does it say it will ever be limited or have a price increase.

I am now informed they have changed it to 5Gigs limit, then it will slow to useless speeds. Clearly this is fraudulent advertising.

Other problems I am having are...

1- Good connection with the network but no access to a server. This means you are charged MBs for trying to get a server and failing.

2- Consistently slower than the minimum advertised speeds.

3- The unit shuts down and reboots dozens of times a day. I am told this is because it is not compatible with XP Pro SP1, even though the package says it is compatible with XP.

4- I am unable to download anything of any significant size because it interrupts the service after a short time making it almost useless for anything more than email and surfing.

5- The package says it has access to THE Sprint network but I have been told it only has access to A Sprint network which is overloaded and outdated.

I have exchanged 58 emails and countless phone calls with their customer service and Executive escalations departments with no positive results. 

I highly recommend finding a vendor other than Virgin Mobile / Sprint. These people are nothing less than criminals. 

I have filed complaints with the FCC, FTC, and the Arizona Attorney General and ask everyone else to do the same. 

This report was posted on Ripoff Report on 03/25/2011 08:12 PM and is a permanent record located here: http://www.ripoffreport.com/reports/virgin-mobile-sprint/internet/virgin-mobile-sprint-mifi-rip-off-internet-710349. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Completely agree!

AUTHOR: iDuckie - (United States of America)

I bought the Ovation MC760 for the same reason - unlimited 3G internet for $40/month. I live in a rural area where unlimited internet was not available (we have a company that offers it now, but I need to make sure I can get it at my home), and I need something to help with school since I take classes online since I have a rolling 30 day limit of 17GB. I was not told that the plan was changing to a 5GB limit when I purchased it, and I purchased it on 01/12, apparently 3 days before this change went into affect. I got lucky and was able to use unlimited for the first 2 months, but after the first 30 days, the card just did not want to connect to the internet or keep a connection to the point to where I could barely use 5GB my second month. I did use it this month, infact I believe all 5 GB were used, but most of this is from attempting to connect, or accidental dual connection to my home service that my husband was not aware of.

I find it interesting that you were told that it would not work in XP Pro SP1, because out of the two computers I have, I have XP Pro SP2 (just upgraded to 3) on my desktop and the card works fairly well on the desktop, but tanks miserably on my laptop, which has Windows 7.

I am highly disappointed with Virgin to the point where I am debating on not renewing my next month of service. Especially now with their "new plan" that is worse that their old plan. Their new plan is a complete ripoff. You get "unlimited access" up to 2.5GB for $50.00. Why would anyone in their right mind pay an extra $10.00 for 1/2 of the service?
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#2 Consumer Suggestion

Their customer service

AUTHOR: mr. rik - (United States of America)

Is based in the phillipines.  Manila, I believe was where the last person I spoke to was from.  This led me to choose another provider.
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