• Report: #1037091
Complaint Review:

Virgin Mobile USA

  • Submitted: Fri, March 22, 2013
  • Updated: Fri, March 22, 2013

  • Reported By: T. David — Kansas City Kansas
Virgin Mobile USA
Internet United States of America

Virgin Mobile USA False and misleading information provided by Customer Service Internet

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My issue is simple.  Virgin Mobile customer service gave me incorrect information, causing me to purchase a phone that will not work for its intended purpose.  

I was looking to purchase a used Iphone 4,  which was used on Virgin Mobile Canada, but I suspected there may be issues with bringing it to the US.  So I called Customer Service to inquire.  

I was specifically told there would be no problem and to simply call once I received the phone because they would need to get information from me to activate it.  There was no confusion as to my purpose.  

I relay this concern with Customer Service again and get the textbook "We are very sorry" and that is it.  

So I currently get the privilege of taking my time to hopefully re-sell this phone to someone in Canada.  I will resell it, because that is what I do, I get things done the right way and I own my mistakes and  move on.  This post is more of a reaction to my current frustration as well as a warning to anyone who may get similar bad information.  

I am a HUGE fan of Sir Richard Branson and his business philosophies and believe this is not the kind of customer service he would support.  

Mistakes happen, I get it.  I am just very frustrated with the lack of accountability.  

This report was posted on Ripoff Report on 03/22/2013 12:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/virgin-mobile-usa/internet/virgin-mobile-usa-false-and-misleading-information-provided-by-customer-service-internet-1037091. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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