Complaint Review: VIRGIN MOBILE USA - Internet
- VIRGIN MOBILE USA web.virginmobileusa.com Internet United States of America
- Phone: 8883221122
- Web:
- Category: Cellular Phone Companies
VIRGIN MOBILE USA Unauthorized DEBIT of Bank Card, Internet
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After an hour and a half conversation today (09/23/09) that involved a Virgin Mobile CSR and my bank to confirm the 3 separate debit transactions on my account as well as an unconfirmed credit, I was transferred to a supervisor. The supervisor went on to say that all of these transactions were due to the plan being changed on the account. I told him there was no change and to tell me exactly when and where the plan changed. He took a few minutes and said that I called in to Virgin Mobile on 09/18 to let them know that they charged the wrong credit card on the account. He says at that time, the plan was changed for 1 minute. Can you believe that? I told him that we requested NO CHANGE to the account other than they charged the wrong credit card. I also explained to him that I spoke to customer service the previous month and requested that my debit card be removed from the account. Of course, Virgin Mobile can not find this in their system. And, if my debit card was removed properly the month before, none of this would have happened. He told me that Virgin Mobile can not refund any overdraft fees on my account and that I would need to take that up with my Bank. I explained to him that it is not the Bank's fault that my account was debited 3 times in the amount of $57 a piece. I asked him if Virgin Mobile values their customers. He said yes. I said well what are you willing to do to keep me as a customer due to the hassle and stress that I have been under because of my bank account. He says well mam we would like to keep you as a customer however, you would need to pay the monthly fee. I said sir even after everything you mean to tell me that you are not even willing to give me credit to the cell phone account. He says no. So, right after I abruptly ended the conversation with him, I sent the below email to their Headquarters Office.
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Date: Wednesday, September 23, 2009, 3:27 PM
TRACEY/DALLAS YOU HAVE ALREADY LOST ME AS A CUSTOMER!!!!!! THERE ARE NO WORDS THAT COULD REPLACE WHAT I HAVE GONE THROUGH DUE TO MY NEGATIVE BANK ACCOUNT AND THE INCOMPETENT AND NEGLIGENT CUSTOMER SERVICE THAT I HAVE RECEIVED WITH VIRGIN MOBILE!!! IT IS VERY APPARENT AND CLEAR TO ME THAT YOU DO NOT VALUE YOUR CUSTOMERS!! --- On Wed, 9/23/09, HQsupport <hqsupport@VirginMobileUSA.com> wrote:
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This report was posted on Ripoff Report on 09/23/2009 02:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/virgin-mobile-usa/internet/virgin-mobile-usa-unauthorized-debit-of-bank-card-internet-499370. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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