• Report: #1036204
Complaint Review:

Virgin Mobile

  • Submitted: Tue, March 19, 2013
  • Updated: Tue, March 19, 2013

  • Reported By: MidwestmamaJillruggeri — St. Louis Missouri
Virgin Mobile
Internet United States of America

Virgin Mobile, Internet

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Virgin mobile Website scam strikes again. I purchased a $35 prepay phone card from Virgin Mobile's website on 01/07/13. When I went to checkout, they proceeded to charge me for three months worth of cards at once covering Jan., Feb., and March. Right away I go to technical support, which after a lot of time, reimbursed my account for one month ( that did not post back on my statement till three days later). The other one would not reimburse. I contacted Virgin Mobile customer service who stated I ordered it and there was nothing that could be done, and assured me I was not in any automatic monthly billing which their site was saying I was.

I trusted this as much as I am trusting that site. I called my bank and filed dispute, not only to get my money back, but to make sure no payments were coming out in the future. The bank gave me my money back and said they would deal with the rest. I finished my 30 days for jan., went Walmart and bought a 30 day card for Feb., used those and bought a $45 for March on 03/4/13. Activated it right away and on 03/14/13 my daughters brand new Virgin Mobile $300 iPhone stopped working for no reason.

Contacted customer service on 03/16/13 and was told, and are you ready for this: the account was suspended due to credit card fraud. The jerk offs are so used to stealing 2 monthes worth of billings out of people's accounts that when I put a block on mine, they shut it off-ITS A PREPAY, no contracts, what the f...... .after hours speaking with customer service reps, on hold for supervisors for 30+ minutes, and speaking to no one. They tell me I must email a copy of my debit card, bank statement, and I.D., or I could buy a new top off card and restore service. I did this, another $45 card from Walmart, punch the pin in and guess what, my service has been suspended.

Now I am red hot, call customer service, 03/19/13, and I am screaming. He repeats the same hype about bank account info., and I yell back, don't you have that on file in your system, why do you need my I.D. He continues, "If you want service...", I said " where is this business located? None of you have an American accent?" He responds "the US." I said "like hell if I am Emailing all this information and you out of the country". You want my first born too? This sounds wrong to me, further more, when didi I establish an account. I bought this to get out of Att ripoff contracts. He puts me on hold, gets back on and says if I email my pin from the new card I bought, phone number, service would be restored in 24 hours.

This part occurred about 45 minutes ago, we will see? I am reporting to the better business bureau, and want a full investigation. If my phone is not on tomorrow I am figuring out my next avenue, and will not let this drop. Now after reading the other reports from customers I am feeling class action for fraud. No one is doing anything about this, along with other companies like Meaningful Beauty, etc.. getting away with taking money out of bank accounts, holding the cash for days, weeks, before giving it back. Think how much interest can be earned if you hold $90 from 5,000 people before returning it. These Poor people don't know it and start bouncing checks, late charges on bills, till they get the money back!

This report was posted on Ripoff Report on 03/19/2013 03:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/virgin-mobile/internet/virgin-mobile-internet-1036204. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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