• Report: #932839
Complaint Review:

Virgin Mobile

  • Submitted: Sun, August 26, 2012
  • Updated: Sun, August 26, 2012

  • Reported By: Rhule — Fontana California United States of America
Virgin Mobile
Internet United States of America

Virgin Mobile Unable to return a simple double charge of $45's, Internet

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Virgen Mobile charge me twice on July 13th for the amounts of $45's each I asked if they could return one of the charges and all they did was give me the run around treated me like I was either stupid or an idiot or lie to me and just continue to try to trick me these calls where done on July 13th, 14th, and 15th.
So I started a charge back(on July 16th) and when I got my money back through my credit card they suspended my account. Now I have to buy a $45 top up card and they'll un-suspend me (as if it was an extortion fee) and then they'll let me use my phone again. They want those $45's that they stole from me so bad it's ridiculous fine you'll them I give up, there is no way of talking to this company and they still insult me by everyone telling me different lies.

All I want now is to have my phone active again to just be able to transfer it to a different phone company and I'll be on my marry way but this will cost Virgin Mobile a lot more then $45's that they are stealing. . [continued below]....

By the way the phone calling is ok most of the time text messages are good unless you have a garbage android phone(since they run out of storage memory) and finally the internet is extremely slow or not existent three months into the service; this is my personal experience. I was with the company since February and have been in the process of leaving since July.  

This report was posted on Ripoff Report on 08/26/2012 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/reports/virgin-mobile/internet/virgin-mobile-unable-to-return-a-simple-double-charge-of-45s-internet-932839. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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