Report: #1172109

Complaint Review: Virgin Mobile

  • Submitted: Mon, August 25, 2014
  • Updated: Mon, August 25, 2014
  • Reported By: DB — Spring Texas
  • Virgin Mobile


Virgin Mobile What Customer Service Incompetence Houston Nationwide

Show customers why they should trust your business over your competitors...

 I recently ordered a new phone from Virgin Mobile, however I found replacement phone less than two hours after the order locally. I tried to contact Virgin Mobile via phone, but got put into an endless loop of transers and main menus. Finally I went onto  their site, did an online cancellation of the order. Later that day, I got a email telling me my phone had shipped.

I kept trying to intercept the phone and have the order sent back. Finally it was delivered to my house without me being there. I have contacted them via email no less than 11 times trying to get this sent back but continue to get the run around.

When I did get a response, Virgin Mobile told me I would need to ship it back at my expense. Where I kindly replied, I notified you to cancel the order before it shipped. Therefore, I am happy to ship it back, but you will need to pay shipping costs. Now it is back and fourth, etc.




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