Report: #1004645

Complaint Review: virgin mobile

  • Submitted: Mon, January 28, 2013
  • Updated: Mon, January 28, 2013
  • Reported By: wilson — bronx New York United States of America
  • virgin mobile
    new york
    new york, New York
    United States of America

virgin mobile false advertising new york, New York

*Consumer Comment: Here is what you do

Show customers why they should trust your business over your competitors...

My report is simple:

1. No which plan I sign up with, where they claim you have unlimited amount of internet usage, towards the end of the month, they slow down your internet speed.

2. If something happens on their end like where you can't make phone calls for a day or two and its because something happened to their system and its not your fault they wont reimburse you or make up for your lost time.

3. Also once in a while, they will cut off your service ahead of time by 2 or 3 hours.

The only reason I am still with them is because my credit is bad and I really can't go to another phone service, but that doesn't mean you can treat me like this, and I think they know this.
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This report was posted on Ripoff Report on 01/28/2013 08:26 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Here is what you do

AUTHOR: Robert - (U.S.A.)

1. "Unlimited" refers to using as much data as you want and not being charged any extra.  However, they only allow 2.5GB/month at 3G/4G.  After that you are "throttled" at a lower speed.

2. If it is their fault, yes they should reimburse you. But to put it in perspective at their $35/month plan that works out to just a little over $1/day. 

3.  Then don't cut it so close when you are paying for your next month.  Or better yet sign up for the automatic monthly deduction and save another $5 per month for the same plan.

The only reason I am still with them is because my credit is bad

- Take this statement with what you wrote in Statement #3 and see if you notice a connection between the two.
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