• Report: #835536
Complaint Review:

virgin mobile/broadband

  • Submitted: Tue, February 07, 2012
  • Updated: Tue, February 07, 2012

  • Reported By: Micheal — dallas Texas United States of America
virgin mobile/broadband
Internet United States of America

virgin mobile/broadband said I did not mail vack usb device and won't refund my money. always starting an investigation, Internet

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They sent me a new usb device for my laptop. I sent the old one back in their pre-addressed prepostaged envelope immediately, within minutes. They shut off my service and when I called I was told they had started an investigation on the issue and I would hear back within 72 hours. This has been going on for weeks. On the 26th of Jan. of 2012, I was lied to and told my $53.00 and some change was credited back to my credit card.

After checking with my bank and calling VM back several times, today they admitted they were going to hold my money until they get the device back but would gladly start another investigation. As far as I'm concerned they are a bunch of liars and ripoffs. If I had the money to sue them I would. They basically called me a liar and said I didn't send a broken usb device back, like I would have a use for it. I'm hoping I can find someone else suing and I can join in.

This report was posted on Ripoff Report on 02/07/2012 04:02 PM and is a permanent record located here: http://www.ripoffreport.com/reports/virgin-mobilebroadband/internet/virgin-mobilebroadband-said-i-did-not-mail-vack-usb-device-and-wont-refund-my-money-al-835536. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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