Virtual Vocations virtualvocations.com Continued billing after subscription was cancelled. Internet
*REBUTTAL Owner of company: Issue Resolved, Account Canceled and Refund Provided
I started a subscription with Virtual Vocations on 7/16/12 for a $15.99 monthly fee. I cancelled the subscription on 11/9/12 and never thought twice about it. While looking over a credit card statement today, I noticed they never stopped billing me.
After making a few attempts to get a live person on the phone I settled for the live chat option on the website. A rep by the name of Holly was assigned to my chat. I explained the situation and after 10 minutes she said her system wasn't working and asked if she could email me a response.
After an hour with no response I tried a live chat session again and once again Holly was assigned. I explained that this was starting to feel like a scam and that I wanted to speak with someone. Apparently she obtained access and forgot to call me after the initial chat because she said she reviewed my account and confirmed it was cancelled. I sent her a screen image of the charges to my card along with a copy of the cancellation.
Holly then tells me this credit card is not associated with the email on the account that I cancelled but rather to another account opened on 8/16 (exactly one month after I opened my account). When I told her that seemed odd and that I obviously wouldn't opened two accounts she suggested forwarding the issue to tech control. I had no problem but did request a refund for the four months they billed after I cancelled.
She refused a refund and said she would forward this to the owner of the company. She also suggested I try calling corporate (no one picking up the phones...again).
I finally realized that this is a SCAM. I have filed a report with the BBB as well as with my credit card company.
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