Report: #959919

Complaint Review: ViSalus

  • Submitted: Thu, October 25, 2012
  • Updated: Thu, October 25, 2012
  • Reported By: spencerC — Skowhegan Maine United States of America
  • ViSalus
    3648 E. Shelby Dr.
    Memphis, Tennessee
    United States of America

ViSalus $$$ back guarantee - until you try to send it back! Memphis, Tennessee

Show customers why they should trust your business over your competitors...

My grandmother is on a gluten free, diabetic and heart health restrictive diet. We thought this would be perfect for her. Turns out she just didn't like it - so with the "return the unused portion for a full refund (minus S&H), we tried to do that. The "Promoter" said did they open it? Well of course they opened it, they used it to see if they liked it. Turns out, she couldn't return it for refund, so the promoter found a buyer for the rest of the package and she got some of her money back, from the promoter.

I purchased the Balance Kit myself - tried it for 30 days, didn't find it to be any different than my total soy program I was on prior to it. I told the promoter I didn't want auto-ship - I was told I didn't have a choice. That should have been my red flag!!!! You cannot try this stuff without a credit card and you HAVE to have auto ship. My promoter told me there would be information in the box on how to cancel my auto ship - nothing! So I thought that was nice of her to fix it so I don't have auto ship. WRONG! Yesterday, low and behold another box shows up on my door. 

I tried logging into their website but couldn't get it. I requested to reset my password. Turns out the Promoter didn't have all my information so they substituted my Aunts. I opened the box to get the correct information off the invoice. I successfully logged in, removed my auto ship (which wasn't easy to do by the way), then removed my address, telephone number, email et al. I did the online live chat to return it. According to their return policy you have to contact them first in order to return it.

So I did as instructed. They said they didn't need to provide me with anything and they gave me the number to UPS and said to tell them I refuse the package and UPS will come back and pick it up. So I did. UPS says "who is paying for the return to the vendor", naturally I said the vendor. They said they need to provide me with the return. So back to the live chat I go - this new rep. says, "You shouldn't have opened it." Well, I'm already a little fueled because I don't like and/or want this and they go and blame me for opening it so I can find out what information they have on file for me. They refuse to do anything about it and I have to pay to send this back. 

Just be aware that if you are genuinely interested in this product - do not believe the $$ back guarantee or that it is as easy as they say it is to return the product. They are great at selling it, but they do NOT stand behind their offer to return it if you are satisfied. Poor customer service too blaming your customer - good way to ensure they'll never be a customer ever again, nor any of the hundreds of people you can rest assured they will tell.
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This report was posted on Ripoff Report on 10/25/2012 09:55 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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