Viscom Technology Group INC, Shop NBC ripoff false promises don't follow thru Chaska Eden Prairie Minnesota

To Whom it May Concern,

I purchased a V 2 Premier Computer in mid January of this year. The reason for this letter is to inform you of the dissatisfaction and problems with the V2 Premier computer that I'm having. In early to mid February, I was had problems with the sound. I went to the control panel and then to sounds (the settings for the sound was all to one speaker).

I then pressed the default sounds and applied, the sound was then working. In February to March, I was having problems with the camera, the batteries kept going dead within 5 to 10 minutes. So, I tried the USB port and I could barley see the picture. Then, I called VISCOM TECHNOLOGYS. They told me that they would have the camera company call me, they never did. I called them back about 1 or 2 days later and they gave me a number for the camera company to call.

I then asked why Viscom could not give me a new camera. They told me the camera is not part of the computer and they can only have the manufacture replace it. I then said there is a one year warranty, Viscom told me not on accessories.

Now for the camera company. I called them twice and never got a person, so I left a message (never getting a call back, how typical). Finally, I called Viscom back and they told me they had problems with the easy cam cameras. So the tech told me he could send me return labels and we could do a swap. I received the labels and found out when I went to the UPS office that I had to pay for shipping (it would cost me to return this defect that never worked in the beginning around $7.00). Viscom never told me that.

Well, to this day I still did not send the camera back. On 9/5/02 I received a new camera and a letter from EZONICS OPERATION MANAGER
EZONICS CORP.
5870 STONERIDGE DRIVE PLEASANTON CA 94588-4520
(925) 468-0818
Dear Ezonics Customer:

We have tested your camera on our systems and have found it not to be in proper working condition. We have tested it in all functions and it did not pass one or more of the operations. We are certain that your new camera is working and apologize for the inconvenience

Sincerely,
Ezonics technical Support
The weird thing is I never sent my broken camera back.

Now the sound problem was reoccurring. The power button broke, and I called Viscom. They told me they would send me a new one, and they did. I received the button and called them back and was told that I had to install the front panel. I told them I don't have a front panel I have a button. So now they had to send a tech out. She said she would send me a new front panel just incase it's not the button.

Then the tech came and installed the button. The next day I received the front panel and I sent it back since the button worked. Then 1 to 2 weeks later, the sound in one speaker and the USB port on the front panel was not working. I then called Viscom and the tech went through the computer with me and said I think you need a new Motherboard. So they sent out a new one and the tech installed it and the sound and usb still didn't work.

The tech called Viscom up and they said they have been having problems with the USB port on the front panel so they sent me another new one (this too did not help). By now, I wanted to talk to a manager, I got Big Jim. (SER.TECH.)

Big Jim, told me he had to fix it 3 times with the tech before he can have me send it back to Viscom to be fixed, or I can pay for it to be returned. So, the tech came out again and did not fix the problems. Viscom sent me return labels and I shipped it back to them on August 1, and got it back on August 9. On Sunday the computer stopped working. It was dead.

I called Viscom again, and was on the phone on hold for 30+ minutes. I hung up, and called back. I got a rep and he said he has to transfer me to a tech so I waited for 32 min and got a dead phone (isn't this typical by now). I called back and the same rep told me I had to speak to the tech, no compassion or understanding. I told him I wanted a manager, and got a recording again. The next day Big Jim called me and told me he thinks its the power supply so I told him I only had the computer for 1 1/2 days.

I wanted to send it back. He told me he would have a rep call to set up an appointment to send a tech out because I couldn't send it back. The next day on my answering machine Big Jim told me they would have to send it back. Jim told me the labels would be sent in 1-2 days. The labels never came. A few days later on my answering machine, a massage was left saying that they would like to sent up an appointment to fix the power supply.

I called Big Jim back, and he said that he never said that I could ship it back. My wife heard his original message. Again I was told I could ship it back, but I would have to pay for it.

Right now, I would like to return all of it. I'm so flustered. I called Shop NBC and talked to Linda who took all the info and said someone would call me within 48 hours because I couldn't get through customer relations. How typical again, no one calls me. Furthermore, I asked Linda to have Mr. Peterson call me. I have an older IBM with win.95 that still works. The new one has more problems then my 6 year old computer. This is the last straw.

(I TOLD THEM) I'm giving you one whole week, 5 working days, and if I don't hear from someone with major authority, I will return everything, at my expense, and contact Better Business Bureau. Enough is enough.

Oh, and on Friday, I got my first bill on a lemon of a computer, that I haven't been able to use. So I really would like a new one, or if I have to keep this, I would like labels to send it back where I don't have to pay to return it for repairs that when I do get it back, something else doesn't go wrong within 2 days after I get it back. HELP is needed within 5 days. Also, keep in mind, I had to go out of my way and take the computer to the UPS station in order to return it to you.

Date: 9/17/02 11:00:14 AM Central Daylight Time
From: cservice@shopnbc.com

Thank you for your inquiry. I do apologize for all the issues you have experienced with your computer system. However, we do have a strict 30 day return policy and will not be able to send you an RMA kit to return your system. You may write to our Customer Relations department for any late approval. They may be reached at:

ShopNBC
Attention: Customer Relations
6740 Shady Oak Road
Eden Prairie, MN 55344

Please also include the following information along with your letter:

Customer Number
Order Number
Invoice Number
Item Number

However, if you are still experiencing technical difficulties you will need to be assisted by Viscom's technical support. They may be reached at 1-877-882-4562. Under no circumstances do we or Viscom send out prepaid labels to have any part of your computer system returned. Thank you for contacting ShopNBC.

Sincerely,

Yer
ShopNBC Customer Support
customerservice@shopnbc.com
===================
http://www.shopnbc.com
-----Original Message-----
Sent: Sunday, August 25, 2002 1:39 AM


Unsatisfied First Time Buyer Customer

Dean
South Milwaukee, Wisconsin

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